Health Care Associate (HCA) - Medical

Overview: Do you thrive in a fast-paced team environment and have exceptional customer service skills? If you are seeking a career that matches your passion for helping patients and their families, United Health Centers is looking for someone like you! Our Health Care Associates are dedicated team members that help us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients addressing each with care, detail, and most importantly, compassion. If you love serving the community and caring for people, you might be our next Health Care Associate!Responsibilities: Works closely with the HCA Supervisor and other members of the clinic management team to:

• Provides prompt clerical support; promotes a smooth patient flow; collects and records data accurately; maintains order of the front office, equipment and supplies.
• Achieves the organizational mission to provide health care access for all the members of the community. Helps make sure patients and families get the care they need when they need it.
• Consistently and openly communicates with supervisor and all staff.
• Works flexible or extended hours where necessary.
• Participates in health center in-services and meeting, listening and respecting others’ ideas.
• Abides by Rules of Confidentiality.

Qualifications:EDUCATION:

• High School graduate or GED.
• Completed training program in Medical Office Assisting from Accredited College is preferred.

LICENSE/CERTIFICATION:

• Possess a valid Driver’s license.

PRIOR EXPERIENCE:

• Minimum 2 years of experience in a healthcare setting, preferably in an ambulatory care setting

SKILLS:

• Bilingual (English/Spanish)
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Intermediate computer skills
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.