Health Assistant Scottsdale April Referrals

Scottsdale, AZ time type Full time posted on Posted 8 Days Ago job requisition id REQ202203-563 About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. Role overview As an Accolade Health Assistant, reporting to a Steward, you will be a trusted go-to resource who helps our clients with any issues related to their health or health benefits. You’ll have the opportunity to help clients get the right care at the right time… no problem is too big or too small. A day in the life… Engage with clients and understand their needs

• Answer inbound calls in a call center environment
• Optimize & leverage the communication channels that fit for each client
• Understand a client’s context
• Uncover information about who our clients are & tailor our approach to fit their needs
• Take a holistic approach to a client interaction
• Understand what a client is really asking & resolve their questions fully
• Close knowledge gaps
• Actively listen for contextual red flags and uncover barriers
• Use technology & data to gain a better understanding of needs the client may not be voicing
• Uncover medical issues;
  • Actively listen for health red flags
  • Probe to uncover medical issues

Deliver interventions

• Support clients to navigate the complex and confusing health care system
• Influence clients’ decisions & behavior by:
  • Making clients smarter consumers of health care
  • Being a translator of their benefit packages & care plans
  • Translating their benefit package in a way that they can take appropriate action
  • Being an aggregator to their entire ecosphere (vendors, carriers, providers, etc.)
  • Helping clients find doctors, in the way that best suits them
  • Uncovering barriers
• Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
• Leverage technology & internal resources (ex. Specialists, CSAs) to help understand the client’s path, actions needed & next step

Drive better client outcomes

• Assist with improved financial outcomes
  • Help clients avoid inappropriate health care usage & process errors
  • Help clients see the right providers at the right time
  • Help clients optimize benefit packages & third party vendors appropriately
• Assist with improved health (medical & behavioral) outcomes

• Help clients understand & optimize their preventive services
• Help clients see the right providers at the right time (continuity of care)
• Help clients have better managed chronic conditions
• Assist with Rx compliance
• Assist with treatment compliance
• Help clients comply with regular doctor visits
• Help clients monitor controlled health measures (controlled chronic, A1C levels)
• Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
• Help clients have healthy babies
• Help clients have an improved quality of life

Delight clients

• Create a personalized & memorable experience with Accolade
• Meet clients where they are
• Tailor our approach based on the client
• Match tone, style & knowledge level
• You are a client’s person when they need a person
• Help clients help themselves
• Build relationships through listening, honesty & empathy
• Create a stickiness in Accolade’s service & capabilities
• You are reliable
• You are there when they reach out to us
• You keep your promises (ex. we follow-up when we said we will)

What we are looking for… Required:

• High School Diploma/GED
• 3+ years of experience in customer service industry
• 2+ years of experience with Microsoft Office (Word, SharePoint, PowerPoint)

Preferred:

• Ability to thrive in a performance based environment
• Demonstrate high level of personal accountability
• Ability to listen, talk and type all at once through multi-channel communications
• Empathetic critical thinking
• Thrive in a team environment, capable of collaborating with individuals throughout the organization
• Commitment to quality and continuous improvement
  • Strong self-management
  • Excellent written and verbal communication skills
  • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced dynamic, evolving environment
  • Aptitude for critical thinking / problem solving a true change champion and adapt to change quickly
  • Demonstrated attention to detail, inquisitive, problem-solving in nature
  • Ability to independently manage one’s own workload to meet the demands of the business
  • Operate from a perspective of truly caring about our clients and creating value for them

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Accolade, Inc. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief. Please note that a request for exemption due to a personal preference not to receive a vaccine is not protected by law. All requests for exemptions from this mandate shall be directed to the Company recruiter who shall route the request to the Company’s human resources department. What is important to us. Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines. RSRACC Accolade Similar Jobs (2)Health Assistant-Customer Care (Scottsdale March 14 Start) locations Scottsdale, AZ time type Full time posted on Posted 30+ Days Ago Health Assistant Customer Service Scottsdale April locations Scottsdale, AZ time type Full time posted on Posted 23 Days Ago