Hanover Programs - Programs Implementation Consultant

For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.

The Hanover is seeking to add a dynamic, skilled, and collaborative Program Implementation Consultant to join it's growing Hanover Programs' team. Hanover Programs has built one of the strongest program teams in the business. We collaborate with our partners to achieve program success by building custom programs based on client needs and capabilities.

The Hanover is a diverse and inclusive organization focused on hiring the best talent and we encourage all qualified professionals to apply. At the Hanover we understand that life and the workplace have changed so we are reimagining the workplace and provide flexible work arrangements.

This role may be based out of Windsor, CT, Worcester, or fully remote with easy access to a large airport and office presence/travel as needed

Position Summary:
This role reports to the Programs Project Manager and manages the execution of operational initiatives within Hanover Programs to drive consistency and accountability throughout the business from project management, analysis to implementation of forms and form changes. Serves as the point person for collaboration and communication with cross-functional stakeholders to coordinate various processes, procedures, and operational data in support of the business. Performs analysis of existing processes and leads projects of varying scale to maintain compliance & filings requirements, form development & updates, along with training and reporting. This professional will gather sufficient strategic, technical, and operational information from internal business units and external partners. In addition, this professional will incorporate internal and external best practices to recommend, design, and deliver process-based solutions and/or operational metrics.

This is a Full-time, Exempt role.

Responsibilities/Essential Functions:

• Maintain assigned Products for all Commercial Lines of business.
• Manage individual/team accountability for process from analysis to implementation, monitoring and is expected to work independently with minimal supervision.
• Facilitates strategic working sessions and meetings; organizes and tracks action items for future follow-up.
• Actively manages initiative scope, tasks, resources, and timelines to drive implementation of key priorities in an engaged, timely, effective, and collaborative manner.
• Conducting project kickoff meetings, communicating individual roles and project expectations.
• Creating and updating detailed project plans and schedules, applying best practices, standards, and recommended tools as needed.
• Partners with internal programs team members along with support functions including Product/ BTS Leadership, Business Partners and IT Underwriting, Business Technology Services, Actuarial, and Compliance.
• Support Filing & Regulatory Best Practices coordination, documentation, assessments, and improvement ideas.

Position Requirements:
Key Competencies

• Excellent oral and written communication skills.
• Excellent organizational, planning, documentation, and problem-solving skills.
• Solutions-oriented individual with ability to think strategically and implement change.
• Ability to balance stakeholder wants with actionable solutions.
• Ability to manage cross functional teams.
• Knowledge of Commercial Lines Insurance concepts.
• Ability to influence key stakeholders without direct authority.

Experience

• 5+ years of Property & Casualty Underwriting, Regulatory/Compliance, or Product experience.
• Bachelor's degree in related field, specialized training, or equivalent work experience.
• In depth understanding of policy coverages, language, rating, and rules.
• Experience with projects in multiple technologies and functions.
• Operates creatively in situations with limited or ambiguous data.
• Intellectually curious with problem-solving focus.
• Works independently with minimal supervision.

CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company Paid Holidays
• Flexible work arrangements
• On-site medical/wellness center (Worcester only)

EEO STATEMENT: “The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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