Guest Services Supervisor

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Park City

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re artists attending the Sundance Film Festival, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and with us welcome the world to Park City.

Summary

The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort Property. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Front Drive. Responsible for the day-to-day orderly operation of the department.

Responsibilities

• Work from the Guest Services Desk to dispatch Bell calls.
• Train staff on daily duties including the Forbes arrival/departure process, loading/unloading vehicles & carts, guest communication and engagement as well as other miscellaneous tasks.
• Consistently maintain an upbeat and positive attitude at all times with guests and colleagues.
• Ensuring the guest service & transportation desk supplies are stocked.
• Vehicle and workplace inspections throughout the shift.
• Keep daily log books of various tasks.
• Ensure the guest arrival and departure experience exceeds Forbes Standards.
• Responsible for supervising the shuttle services.
• Responsible for supervising the valet services.
• Drive the shuttle, run luggage or valet vehicles as needed.
• Ensure all guests’ packages and luggage are stored, tracked and delivered seamlessly, quickly and accurately.
• Coordinate the support staff and their daily responsibilities.
• Assist in overseeing scheduling of staff.
• Must be comfortable having frequent casual and professional conversations. Must communicate in an upbeat and positive tone, volume and inflection.
• Interact with departments and assist in solving situations for the front office departments.
• Use problem solving and decision making skills to act in the best interest of the department and company.
• Assist in overseeing the hiring, advising, coaching, disciplinary action and termination of team members.
• Oher duties as assigned.

• Must be able to work weekends and holidays.
• Must be able to stand for long periods of time.
• 1-2 years of supervisory experience preferred.

Why Westgate?

• FREE Epic Local’s Season Ski Pass
• FREE Ski & Snowboard Equipment Rentals
• $2.00 in meals in Team Member Breakroom
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.