Guest Service Representative/Night Auditor

• People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.

• Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:

• Guest registration, computing and collecting payment, and verification of credit card transactions

• Transmit and receive messages via telephone and fax machine

• Read and run various reports

• Make and confirm guest reservations

• Maintain records of assigned and available rooms

• Sort and rack incoming messages and mail

• Maintain cleanliness and appearance of front lobby

• Proactively recognize and address guest concerns

• Identify sales opportunities to increase revenue

• Report any safety and security issues that require attention

• Complete the Shift Checklist

• Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities

• Partner Excellence: May perform duties from other property positions as needed or assigned in order to maintain proper operations of the property

• Other duties: Miscellaneous other tasks as required and assigned by Supervisor or any other member of Management which may include cross functional job duties

• Participate in all training and safety meetings.

• All Team Members are expected to act in a safe manner at all times and report any unsafe conditions to your supervisor immediately

MINIMUMQUALIFICATIONSANDREQUIREMENTS:

• Computer proficiency, including Windows, Outlook, Word and Excel

• Good communication skills

• Ability to work with minimal supervision and follow written and verbal work instructions

• Working safely is a condition of employment. Safety is everyone’s responsibility.

• New hires must meet all Motel 6 / Studio 6’s employment qualifications in place at the time of hiring

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends

COVID-19 considerations:
Masks are required to worn by both guests and staff members while on property. All social distancing guidelines are abided by.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Company's website:

• 6jobs.com

Work Remotely:

• No