Guest Service Representative/Night Auditor

  • Full-Time
  • Fort Mill, SC
  • Holiday Inn Express & Suites Fort Mill (I-77 Exit 85)
  • Posted 3 years ago – Accepting applications
Job Description

Looking for great customer service.

We are currently looking for someone who is a fast learner. The job entails greeting all of the walk-ins customers along with answering the phone and directing them to the desire area.

  • Performing all check-in and check-out tasks
  • Informing customers about payment methods and verifying their credit card data
  • Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
  • Keeps records of room availability and guests' accounts
  • Computes bill, collects payment, and makes change for guests
  • Makes, confirms, and cancels reservations
  • Posts charges such as laundry, faxes, copies to guest room ledger
  • Must be knowledgeable of all in-house services and be able to assist customers when questioned.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Types: Full-time, Part-time

Salary: $11.00

**We are looking for prospective candidates with open availability (preferably with no other employment obligation). Candidate must be available to work anytime between the hours of 7a-11pm. Also, if you're looking to work Night Audit a couple nights a week (11pm-7am), please apply.**

(PREFERABLY CANDIDATE WITH NO OTHER OBILIGATION). IF THIS SOUNDS LIKE YOU PLEASE APPLY. ***

NO PHONE CALLS PLEASE

Job Type: Part-time

Pay: $11.00 per hour

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location:

  • One location

Typical start time:

  • 11AM

Typical end time:

  • 7PM

Work Remotely:

  • No
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