Guest Service Representative

This position is full time 3PM - 11PM Sunday through Thursday shift. We are hiring immediately.

We are looking for a Guest Service Representative to make our guests feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Representative? Guest Service Representative's responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Responsibilities

• Provide guest service experiences for guests throughout their stay
• Ensure guests are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Promote all hotel amenities, conveniences and programs offered
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel guests

Skills

• Proven work experience as a Guest Service representative or similar role
• Understanding of all hotel management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Job Type: Full-time

Pay: $10.00 - $10.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

COVID-19 considerations:
Masks are not required, but are strongly encouraged and provided.
Sanitization of facilities

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location