Guest Service Representative

The Holiday Inn Express Toyota Stadium is looking to build on its already great front desk agent. We are looking to fill our 3 pm to 11pm shift.

Responsibilities and Duties:

· Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

· Secure payment; verify and adjust billing.

· Activate and file room keys.

· Process all guest requests and relay messages.

· Print contingency lists to have a record of all guests in case of emergency.

· Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

· Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.

· Complete designated cashier and closing reports in the computer system.

· Accept and record wake-up call requests and deliver to appropriate department.

· Count bank at beginning and end of shift; secure bank.

· Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

· Notify Loss Prevention/Security of any guest reports of theft.

· Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager;

· Ensure uniform and personal appearance are clean and professional;

· Maintain confidentiality of proprietary information; protect company assets.

· Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

· Speak with others using clear and professional language; answer telephones using appropriate etiquette.

· Develop and maintain positive working relationships with others; support team to reach common goals.

· Comply with quality assurance expectations and standards.

· Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

· Stand, sit, or walk for an extended period of time or for an entire work shift.

· Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance.

· Perform other reasonable job duties as requested by Supervisors.

IHG Experience a Plus!

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location