Guest Service Manager

1. Provide leadership to the department and maintains an effective position of authority. 2. Projects a professional image in all aspects of work performance, which includes but not limited to demeanor, attire, and attendance. 3. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism. 4. Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management. 5. Responds to employee concerns, maintenance conditions, guest problems, breach of security, and /or emergencies in accordance with company policy, the brand, and legal requirements. 6. Communicates with the General Manager on an ongoing basis any pertinent information regarding the department and hotel issues. 7. Demonstrates positive Team spirit among the staff that promotes quality service behaviors (i.e. listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism). 8. Checks punctuality, grooming, and uniforms of staff. 9. Demonstrates knowledge of operating equipment for the disabled, and able to train staff. 10. Assigns tasks and goals and ensures that all work responsibilities and assignments are completed satisfactorily by staff at the end of each working shift. 11. Serves as primary trainer for department.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location:

• One location

Work Remotely:

• No