Guest Service Agent

WHAT YOU’LL GET:

• Hourly Pay Rate: $14.00 per hour
• Extensive benefit packages, including but not limited to: medical, dental, vision, 401(k), profit sharing and on-island privileges!
• Dependable schedule(s), 40+ hours a week available; Paid time off and Sick time earned with every shift
• Free parking
• $3.00 Employee Meals and dining discounts available
• Work in paradise: The Sanctuary Hotel is still the only AAA 5 Star and Forbes 5 Diamond hotel in South Carolina!
• Committed to the development and retention of all staff by continuously offering complimentary training and development courses.

Check out our Villa Resort on YouTube!
https://www.youtube.com/watch?v=GlL-bzmdB5Y

Overview
Responsible for accurate recognition and experiential maximization of VIP, repeat, and special occasion guests for The Villa Operation, as a personal ambassador for each. Responsible for informing all resort departments of these guests’ itineraries, special needs and requests, and personal preferences, as well as for coordinating the execution of preferred services and amenities. Responsible for promoting and enhancing guest recognition throughout the resort. Responsible for an enthusiastic initial greeting of all guests that enter front desk area. Responsible for increasing the resort’s percentage of repeat guests, therein evidencing loyalty versus satisfaction.

Reports To
Assistant Front Office Manager & Front Office Manager

Qualifications

• High school degree
• Hospitality management education or at least two years of experience in events coordination, as a concierge, or at a front desk.
• Superior and specific knowledge of the greater Charleston area, including businesses, events, and places of interest
• Ability to communicate clearly with proper grammar in English
• CPR certification (may be acquired within 6 months of employment)
• High aptitude for computer programs
• Excellent organization habits
• Effective conflict resolution skills
• Professional and cooperative demeanor
• Positive and energetic attitude

Skills

• Ability to work productively with minimal supervision
• Ability to prioritize tasks effectively and utilize time efficiently
• Ability to focus and conscientiously follow through on details
• Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous
• Ability to grasp and productively employ familiarity with KIGR and the Sanctuary features and information.
• Ability to insightfully utilize knowledge of Charleston and surrounding areas
• Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions
• Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace
• Ability to execute job responsibilities cooperatively as a team member
• Ability to address multiple tasks simultaneously, maintaining control and organization
• Ability to speak confidently and effectively in front of groups of people
• Ability to forge effective and long-term professional relationships with business owners and managers as well as other concierges

Responsibilities

• Efficiently coordinate and seamlessly execute greeting, rooming, transportation, and departure for VIP, repeat, special occasion, and important group guests.
• Recognize all repeat guests upon arrival, using name recognition when possible.
• Creatively coordinate “Welcome Back” correspondence and amenities for repeat, VIP, and special occasion guests.
• Creatively coordinate amenities for VIP and important group guests.
• Graciously execute greeting when guest are present in our front desk area.
• Energetically assist VIP, repeat, special occasion, and important group guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities.
• Maintain integrity and effectiveness of Guest Recognition Program via promotion throughout the resort.
• Actively maintain and effectively utilize a comprehensive repeat guest database.
• Maintain integrity of Guest Preferences System through proactive, cooperative, and appropriate communication with other hotel and resort departments.
• Ensure that non-English speaking and ESL guests are comfortable and satisfied with communication channels.
• Proficiently complete Guest Relations checklist tasks and paperwork, effectively utilizing information.
• Demonstrate comprehensive knowledge of Villa’ and Homes, services, and facilities, including personnel, features, and hours of operations.
• Maintain effective knowledge of KIGR amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.
• Respond to security and emergency situations in accordance with established Sanctuary guidelines.
• Comply with procedures and requirements established in the Front Office Manual.

Come explore what Kiawah Island Golf Resort has to offer you! Kiawah Island Golf Resort (KIGR) is located only forty minutes from historical downtown Charleston, South Carolina. KIGR offers over ten miles of pristine beach, a world-renowned collection of five championship golf courses, including The Ocean Course, host of the 2021 PGA Championship. You can experience an internationally top-ranking tennis center, award-winning recreational activities, a diverse variety of dining and culinary options, luxurious accommodations, including the Forbes Five-Star and AAA Five-Diamond Hotel & Spa, The Sanctuary, and one of the largest villa and home rental programs in the country, referred to as the ‘Villa Resort’. We pride ourselves on offering our team members continual education, training, and an opportunity for advancement and professional growth. Each of our talented and skilled employees strive for our goal to be recognized as the best resort in the world. We are committed to providing our guests with caring, gracious service in the traditions of genuine southern hospitality. Come join the Kiawah Island Golf Resort team!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.