Guest Relations Specialist (Front Desk Receptionist)

Guest Relations Specialist

Bring your heart to work! Caring people make the difference at American Senior Communities!

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly served our residents and their families for over 20 years.

We are committed to the safety and health of our team members, residents and families we serve. As such, ASC is proud to have implemented a mandatory vaccination policy, requiring COVID-19 vaccination(s) for all employees, including contracted third-party staff, and new hires effective June 1, 2021. In accordance with our mission to compassionately serve every resident with quality care and excellence, we firmly believe that vaccinating all employees is essential for our customer’s safety and health. Should you have any questions regarding this, please speak with your recruiting contact directly.

The Company understands and respects that a limited number of candidates may have personal reasons for not receiving the vaccine. As such, we are asking those candidates who wish to request an exemption from being required to be vaccinated, submit a request for their exemption through their Executive Director once hired.

What will you be doing and how will you make a difference at American Senior Communities?

• Making a difference in the lives of the patients we serve by providing them care and compassion.
• The Guest Relations Specialist greets and assists all visitors and residents to the community, and operates the telephone system to answer incoming calls and direct callers to appropriate personnel.
• The Guest Relations Specialist is committed to building on-going relationships with the residents and families, foster communication and ensures ongoing customer satisfaction.

Our commitment to our team for full-time employees:

• PayActiv – Hourly employees have immediate access up to 50% of your earned pay
• Medical/Dental/Vision insurance available – Plans starting as low as $20 a week
• Employees can access convenient telehealth services
• 401k
• PTO and holiday pay for full time staff
• Tuition assistance and up to $500 for certifications
• RecogNation platform – recognizes employees who embody our Culture of Care by doing the right thing at the right time, the right way for the right reason.
• Workforce Chaplains: Confidential, non-denomination resources available for employees and household family members of employees.
• Employee Referral Program – get paid to refer a friend to join our team
• Pathogen Reducing Air purification devices in corridors and common areas to help combat COVID-19

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Our Senior Living Division offers residents more than just a place to rest their head. We offer a new way of life, by providing opportunities for our residents to explore their passions. We are committed to nurturing the physical, emotional, mental, social and spiritual well-being of our residents through whole-person centered care.

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.