GUEST EXPERIENCE CALL CENTER AGE 18+

The Hersheypark? Call Center is the first stop for many guests interested in visiting Hersheypark. You will provide a warm welcome and provide exceptional customer service to our callers who may be planning a first trip to Hersheypark or calling for assistance with their online purchases. You will provide answers to any questions that they may have, log guest feedback and suggestions, and assist with guest recovery. Consider yourself a Hersheypark Connoisseur? This is the position for you!

What can a position with the Guest Experience Department do for you?

• Flexible scheduling
• Friendships and memories that will last a lifetime
• Networking opportunities
• Opportunities for advancement
• Learn valuable transferable skills, such as:
  • Problem solving and thinking on your feet
  • Time management and punctuality
  • Hands on experience with various technology
  • Cultural awareness
  • Cash handling
  • Verbal Communication

Positions are currently available for employees age 18 or older who are available to work throughout the fall for September weekends, Hersheypark in the DarkSM and Christmas Candylane® (September, October, November and December).

Job Functions:

This part-time seasonal position is responsible for providing our guests with exceptional customer service, following proper uniform standards, maintaining the cleanliness of your work environment, and completing specific job duties. Call Center Agents may be required to do one or all of the following tasks depending on the assigned job:

• High guest contact position, assisting guests primarily over the phone
• Answer the Hersheypark Information Line with questions pertaining to Hersheypark hours, prices, lodging, area attractions as well as handle guest complaints
• Process and support Season Pass Payment Plan options, including payments, arrears calls and phone sales
• Process and support phones sales for single day tickets and e-ticket reprints
• Handle clerical duties such as filing, answering phones, and filling out paperwork
• Provide support relating to online ticketing issues
• Handle and resolve guest issues
• Learn operational standards for the Guest Experience Department

Basic Qualifications:

• Must be at least 18 years of age on the day of application

Additional Qualifications:

• Must have strong verbal communication skills
• Must have strong conflict resolution/problem solving skills
• Must be able to navigate different computer programs, including keyboarding skills
• Must be friendly, upbeat, and work well with other employees and be able to interact with our guests
• Must have reliable transportation to and from work for your scheduled shifts
• Must be able to speak, write, and understand English
• Must display a positive attitude, eagerness to learn, and professional image in compliance within the Hershey Entertainment & Resorts guidelines. Please note some departments may be more stringent on the appearance guidelines due to business needs.
• Must have the ability to safeguard confidential information

Working Conditions:

• Must be able to work a minimum of 3 days per week, September through December, to include a rotation of mornings, evenings, weekends, and holidays
• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.
• Physical requirements include finger dexterity, standing, sitting, walking, bending, reaching, and communicating
  • Sitting Frequent (34-66%)
  • Standing Frequent (34-66%)
  • Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer