Guest Care Receptionist

Guest Care Receptionist

The Murdock VW dealership in Logan is looking for a strong customer service oriented and energetic RECEPTIONIST who will greet and communicate with customers and other employees.

Receptionist is a part-time position, Monday, Wednesday, Friday, and every other Saturday. 3-7 pm.

Come join our team in a family-owned business with a culture of integrity, development, and collaboration!

Answering phones, promptly and in a professional manner, and transferring them to the appropriate destination. Courteous and professional pages. Greet and accommodate walk-in customers promptly. Provide timely, friendly, professional service. Excellent interpersonal and customer service skills. Applicants must be organized, detail-oriented, and able to multi-task. Strong computer skills, Internet and Microsoft Office knowledge a must. Multi-line phone experience and Spanish-speaking a plus!

Position summary:

Responsibilities include but are not limited to: Answering phones, promptly and in a professional manner, and transferring them to the appropriate destination. Courteous and professional pages. Greet and accommodate walk-in customers promptly. Provide timely, friendly, professional service. Excellent interpersonal and customer service skills. Applicants must be organized, detail-oriented, and able to multi-task. Strong computer skills, Internet and Microsoft Office knowledge a must. Multi-line phone experience and Spanish-speaking a plus!

Tasks:

• Confer with guests by telephone or in person to provide information about products or services, direct guests to sales consultants or other appropriate staff members, monitor showroom and lot activities, and help resolve concerns as needed.
• Keep records of guest frequenting showroom and lot, monitor interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that guests are being greeted and customers' needs being addressed and proactively refer unresolved customer needs to designated departments for further investigation.
• Direct guests with inquiries guest waiting areas, restrooms, offices, and/or to communicate services available for guests of the Murdock Auto Team.
• Follow-up with guests to determine if their needs were met and they experience was the best quality.

Skills:

Guest Experience Management, MicroSoft Office and Excel, Teamwork, People Skills, Problem Solving, Active Listening, Reading, Writing/Typing, Comprehension, Critical Thinking, and Social Perceptiveness.

Experience And Education:

High School diploma or GED. Ability record and monitor surroundings. Experience in customer service, Excel spreadsheets, and MicroSoft Office. Excellent communication and time management skills. Must be able to work as a team member in a fast paced environment. Must minimum of 18 years old and authorized to work in the United States.

Physical Requirements:

Ability to walk; sit; use hands, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting and walking throughout the dealership showroom and lot. Dress:

Business attire. Variable Hours: 8 am - 9 pm Monday and Friday evening with a rotating Saturday Schedule (Closed Sundays). Competitive wage.