GS Event Security Officer (PART-TIME)

Position Overview: American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

We are seeking highly motivated customer service oriented individuals to join our Guest Services team. This position will have primary responsibility to provide guests with the best experience possible while providing excellent customer service and enforcing building policies. Security Officers provide security screening and access control throughout American Airlines Center.
Responsibilities: Security Officer Duties

• Enforces and upholds integrity of the facility and event, including clubs, merchandise shops and all alcohol beverage locations
• Secures designated areas to ensure only authorized employees, guests, or credentialed visitors may enter
• Performs security search procedures at entrances and exits including metal detection screening (magnetometers and hand held wands) and bag checks
• Ensures that prohibited items or inappropriate behavior are not allowed in the Center
• Monitors entry and exit access points to specific areas of the Center such as tunnels, hallways, dressing rooms, etc.
• Provides security escorts when requested
• Observes and reports potentially unsafe conditions
• Maintains open and smooth access routes throughout seating and concourse areas
• Responds to code of conduct and building policy violations in a professional manner
• Recognizes and follows department’s escalation procedures re: guest conflicts and altercations
• Other duties as assigned

Guest Services Team Member Responsibilities

• Embodies the company core values of Integrity, Passion, Teamwork and Excellence
• Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.
• Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience (“A”GAME)
• Greets guests in a friendly manner upon ingress and egress and proactively offers directions
• Follows prescribed protocols for the safe egress of guests during all emergency evacuation situations
• Provides guests with accurate event and arena information
• Receives and acts on complaints from patrons utilizing training, service recovery options, and established procedures
• Deals with guest problems and complaints up to the level where intervention by a supervisor is required
• Monitors guest behavior and takes steps to ensure that each guest may enjoy the event without disruption from others
• Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude
• Follows policies and procedures as set forth by the Guest Services Department
• Enforces building policies when necessary
• Enforces TABC policies and procedures
• Ensures that prohibited items are handled properly
• Collects lost and found items and turns them in according to Guest Services procedures
• Attends and participates in pre-event briefings
• Distributes programs and promotional materials to patrons
• Follows re-deployment order when called upon to work in other areas without notice
• Ensures their own availability and scheduling on the online electronic scheduling system
• Demonstrates on time attendance and works scheduled events
• Presents a neat and professional appearance

Education / Qualifications:

• Applicant must be available to work nights, weekends, and holidays
• High School Diploma or General Education Degree (GED)
• Minimum of 3 months prior security experience preferred
• Level Two Non-Commissioned Security License is required by State of Texas/ preferred at time of hire
• Non licensed applicants must apply for a TX DPS license within 14 days from date of hire
• All applicants are required to submit to state-required fingerprinting and criminal background check
• Must be 18 years of age or older

Physical Demands / Work Environment

• Requires extensive mobility to walk and to stand for up to 6 hours without a set break
• Requires the ability to climb steps and stairs, on all levels of the building - from 5 to 8.5 inches per row
• Requires the ability to use shuttle bus to off-site parking, with 3 step-ups of 9-9.5 inches
• Requires the ability to sit, balance, reach with hands and arms, stoop, kneel, crouch, or crawl throughout shift
• Requires extensive mobility to walk up and down aisles and stairs on all levels of the building - from 5 to 8.5 inches per row for up to 6 hours per event, and to move quickly between floors
• Requires the ability to use hands and fingers to handle tickets, inspect bags, open and close doors, move stanchions, use keys, write reports, drive golf carts, manipulate hand-held wands and radios, and hold signs
• Exposes employee to possible situations that may require use of physical force while awaiting backup
• Ability to feel or reach with hands and arms in confined areas
• Requires the ability to walk, talk, and hear
• Requires ability to see in order to identify safety and security situations and drive golf carts
• Ability to use microphone ear piece set to communicate with Dispatch and other necessary parties
• Ability to read and interpret documents such as safety rules
• Requires the ability to pull open heavy doors, lift and /or move up to 25-35 pounds
• Requires ability to perform all essential functions not only indoors, but also outdoors, exposed to the elements (heat, cold, humidity, rain, snow, and wind)
• Position is occasionally exposed to high, precarious places, fumes or airborne particles, as well as offensive odors and extreme heat
• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud
• Must be able to work evenings, weekends, and holidays
• There are no set breaks; breaks are discretionary

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time