Group Sales Manager (for A Resort Hotel & Banquet Facility)

Secure new group bookings, grow positive relationships with assigned existing accounts, and assure positive recognition within the local community for the hotel. Increase revenues from guest rooms, banquet, and meeting room rentals

The Group Sales Manager works at the direction of the Director of Sales and Catering Department in achieving high standards for the Legacy team member experience, guest experience, and financial results. This position is responsible for leading staff by example, and providing the highest quality of service possible to guests in an efficient and courteous manner. This position will grow in scope as the business increases. This is a hands-on position working closely with clients, as well as all Legacy team members. This position is based out of the Legacy International Campus in San Diego, CA. Must maintain confidentially and be able to work the assigned schedule.

PRIMARY RESPONSIBILITIES:

· Solicit, negotiate and generate contracted revenues from Group prospects that meet criteria established in the hotel business plan from Group markets.

· To research, identify and target new markets and potential clients to promote new business and generate sales

· Employ revenue management techniques to recommend group rate proposals.

· Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value.

· Prospect for new group business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.

· Utilize Hotelligence Agency 360 to prospect for group leads.

· Implement and constantly modify sales action plans and create 30-60-90’s to stay on track. Consistently maintain minimum weekly activity goals as set by Director of Sales and General Manager.

· Participate in the daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.

· Advanced knowledge of market trends, competition, and key customers of the hotel.

· Manage and maintain an accurate and up-to-date contact management system.

· Internally communicate client requirements, thereby ensuring all information is accurate between client and hotel staff.

· Coordinate and participate in target market trade shows and sales blitzes.

· Maintain good rapport with local civic groups and companies

· Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

Be knowledgeable about the property’s layout, facilities, and services so you can answer questions from guests.

Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency, and attention to detail — all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

QUALIFICATIONS:

· Full-time management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.

· At least three years of previous experience in hotel sales required.

· A true desire to understand and anticipate the needs of others in a fast-paced environment.

· Candidates should be extremely creative, innovative, detail-oriented, and organized.

· Ability to work with clients to determine and anticipate the needs of the traveler.

· Refined verbal and interpersonal skills.

· Strong analytical, organizational, and interpersonal skills.

· Excellent supervisory skills.

· Must be proficient in general computer knowledge (e.g., Outlook, Word, Excel, PowerPoint, etc.)

· Current driver’s license is required to enable you to drive to offsite appointments.

EDUCATION:

· High School degree required, Bachelor’s degree in Hotel Management, Food Management, or related field preferred

COMPETENCIES:

· Requires knowledge of the principles and practices within the hotel sales profession. This includes experiential knowledge required for the management of people and/or complex problems.

· Requires excellent communication skills when interacting with management, staff, guests, and third parties that reflect positively on the Company.

· Proficient in communicating in English. The ability to speak additional languages is a plus.

· Possesses strong computer knowledge and skills related to hotel software systems as well as MS Office.

· Requires advanced reading and writing abilities, which are utilized when completing paperwork, reports, interpreting results, giving, and receiving instructions, and training.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages and variances are required.

· Ability to supervise employees.

· Adaptable to change, new situations, changes in staffing and procedures.

· Skilled in organizing and prioritizing under pressure in a fast-paced environment.

· Dedication and commitment to excellent customer service.

HOURS OF WORK:
A flexible schedule, which includes nights, weekends, and holidays, is required to adjust to the changing needs of business operations.

TRAVEL:

Travel will be required; approximately 10%.

OTHER DUTIES:
The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list. Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor’s designee. Duties and responsibilities may change at any time with or without advance notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• prior hotel group sales: 2 years (Preferred)
• supervisory: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location