Greeter/Host

The Crowne Plaza Phoenix-Chandler Golf Resort is hiring for a Part-time Greeter/Host. Must have open availability.

Our amazing Team Members enjoy a benefits package that may include some or all of the following:

• Crowne Plaza is a global hospitality leader with a trusted name and product - opportunities for growth and advancement throughout the brand and Lester Hospitality!
• Sick time starts accumulating with first paycheck
• Free or Reduced price Lunches at our Employee Lounge

• Special employee and friends & family rates at IHG/Crowne Plaza hotels
• Innovative and interactive onsite or virtual online training to achieve success in your role
• Exclusive Employee Discount Program through ADP; best pricing not available to the general public on top brands
• Special allowances for members when called away to serve in the Guard and Reserve Forces
• No driving around in traffic all day. Work at our luxury resort!

Please read the information below, and submit your application!

What will I be doing?

Greeter/Host:

• Greet all guests in a warm and professional manner upon their arrival to the restaurant
• Extend a feeling of welcome and anticipate guest needs
• Respond to all guest concerns and inquiries promptly, ensuring resolution to guest satisfaction
• Problem solve and accommodate guest requests in a fast-paced environment
• Maintain an thorough knowledge of the menu and special promotions, possessing the ability to respond to questions about restaurant services
• Process orders and payments through Micros point-of-sale software
• Be ready and willing to bus, clear, and reset tables when necessary
• Maintain awareness of daily hotel activities
• Communicate special guest requests and complaints to Restaurant Manager
• Ensure the host stand and restaurant floor are clean and presentable at all times
• Offer assistance to all guests and provide them with information/directions requested, escorting the guest whenever possible
• Serve as a source of detailed knowledge relating to hotel products, events, and promotions.
• Exercise salesmanship by striving to sell the hotel at each customer contact.
• Thank guests for their visit and welcome them to return to the hotel
• Other duties as assigned.

What are we looking for?

• Demonstrate a passionate commitment to the business
• Be honest, reliable, and timely
• Maintain excellent timekeeping and attendance
• Build and maintain subject-matter-expertise in Hotel property and equipment
• Able to prioritize and complete work assignments without constant supervision and direction, using problem solving skills to find best solutions for various and changing problems
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
• Strive to build and maintain good and productive relationships with all team members across departments

High School diploma or equivalent. Ability to work a flexible schedule, including shifts longer than 8 hours. Must be able to communicate clearly.

This position requires physical stamina. To fully perform his/her duties, Greeters will be required to lift, carry, walk, sit, bend, push, and pull. Must be able to stand and walk for long periods of time throughout property. Must be able to lift and/or carry items weighing up to 25 pounds on a regular basis. Must have open availability including weekends & holidays.

What will it be like to work for Crowne Plaza?

With nearly 400 hotels in 65 countries and $4 billion in annual revenue, the award-winning Crowne Plaza® Hotels & Resorts is one of the largest upscale hotel brands in the world. We provide a premium hotel experience that helps high-achieving professionals be at the top of their game. By combining seamless services and technology with the right facilities, we enable guests to be productive, feel successful, and build meaningful relationships with their clients and colleagues while traveling for business.

• Seamless Service - Where everything works, with resourceful and efficient service. We are experts in what we do so our guests can have a productive stay.
• Connections – We enable our guests to connect with people, information and networks through social environments and reliable technology.
• Restoration – Our guests want freedom, choices, personal time, balance and rejuvenation.
• Affirmation – We respect and support our guests and their goals, while recognizing their status. We make them feel valued and important.
• Energy – We provide a stimulating and productive environment that gives our guests a performance edge.

The Crowne Plaza Brand Promise:

For people who are “Traveling for Success” Crowne Plaza Hotels & Resorts is the brand that helps them reach their personal business goals – one after another – and accelerates their journey to success. We do this by combining the right business services and facilities that enable productivity, so our guests can feel restored, recognized, connected and re-energized during their trip.

Historic desert oasis

Built in 1912, the resort was originally conceived as a winter getaway for celebrities, dignitaries, and luminaries. Steeped in history and tradition, the Crowne Plaza Phoenix Chandler Golf Resort is a luxurious and sprawling playground located in the heart of Chandler’s historic downtown area. Upgraded with modern amenities and the latest cutting-edge technology, the Crowne Plaza Chandler features 249 spacious guestrooms and suites, 32,000 square feet of flexible meeting and event space, and world-class customer service. Enjoy deluxe amenities like free WiFi, an 18-hole championship golf course, outdoor swimming pool, and a 24/7 business center. A tranquil oasis, we’re ideal for couples seeking a romantic escape, families on vacation, corporate travelers in Phoenix on business, tour groups visiting the Grand Canyon State, and extended stay guests needing temporary housing.

EOE/AA/Disabled/Veterans

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental Pay:

• Tips

Application Question(s):

• Are you willing to undergo a background check?

Experience:

• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location