GPO Senior Operations Consultant

Job Description:

This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America. The candidate will have responsibility for a variety of data analysis, workforce capacity planning, forecasting, and other activities in support of our global operations teams.

Global Payment Operations (GPO) plays a key role supporting Wire and ACH payment processing at Bank of America. This position supports GPO’s Chief Operating Officer (COO) team, which has responsibility for a variety of reporting, data analytics, workforce capacity planning, business resiliency, and business support management activities in support of our global operations teams.

Key Responsibilities:

• Support volume forecasting and workforce capacity planning for global operations teams involved in a wide range of payment processing functions

• Perform complex data analysis to answer business questions

• Communicate and present analysis to senior leadership within operations

• Establish strong relationships with internal business partners in operations, technology, and finance

• Perform reconciliation of data between different systems of record

Required Skills:

• Experience manipulating / analyzing / working with large data sets

• Experience with common business intelligence tools for reporting and analysis

• Strong attention to detail; exercise strong quality control over own work

• Ability to balance multiple needs, requests and goals

• Knowledge of Microsoft Office products, with a high proficiency in Excel

• Strong quantitative and analytical abilities (turn data into actionable information)

• Ability to communicate effectively across multiple audience levels

• Ability to work effectively with others in a collaborative environment

• Ability to learn and adapt quickly in a fast paced environment

Desired Skills:

• Business knowledge around international or US payment activity (Wire and ACH)

• Experience performing workforce capacity planning and activity-based costing analysis

• Experience with statistical forecasting and linear regression models

• Experience with Bank of America Model Risk Management (MRM)

• Experience writing SQL for data extraction, mining, and manipulation

• Experience with SAS, Tableau, Microstrategy, and/or Business Objects

• Project Management experience

• Strong Leadership Skills

• Candidate typically has over 5 years relevant experience

Job Band:

Shift:

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: