Goldener Hirsch Rooms Operations Assistant Manager - Year Round

PURPOSE OF POSITION: The Assistant Room Operations Manager is responsible for the management and day-to-day operations of the Rooms Department which includes Front Office, Concierge, Bell/Valet, Ski Valet, and Housekeeping.

SPECIFIC JOB REQUIREMENTS:

• Previous luxury management experience required. 2+ years preferred.
• Prior luxury rooms operations experience required. 2+ years preferred.
• Prior luxury housekeeping experience required
• Be self-motivated, customer service oriented and have a positive attitude
• Must have a Utah driver’s license
• Must have knowledge of Microsoft Office software
• Bi-lingual Spanish/English helpful, but not required

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for ensuring that the brand, mission and vision of the Goldener Hirsch is reflected in the Rooms Operations, and ensuring that its’ staff shares in those values.
• Responsible for the long-term vision and direction of the Rooms Department while supporting the entire operation, including improvements and projects.
• Recruit, manage, train, develop and evaluate performance of a highly effective team of personnel, to ensure guest, owner and employee satisfaction. Training to include Customer Service, Safety, Departmental Policies and Procedures, job functionality and grooming
• Support Goldener Hirsch Administrative and Front Desk/Guest Services staff with projects including but not limited research, data collection and entry
• Work closely with the Front Office Manager and Front Desk Supervisors for proper reconciliation of all folios, accounting and all auxiliary functions of the front desk including lift tickets, vouchers, gift cards, etc.
• Ensure all equipment is well maintained and properly cared for by associates.
• Assist the Rooms Manager for overall financial performance including budgeting, forecasting, and financial planning of the rooms department.
• Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and hotel supplies
• Maintain effective cost control through systems and processes.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.
• Create appropriate relationships with all levels of hotel Associates.
• Ensure weekly schedules provide quality coverage and effective workflow in
• Rooms Operations including housekeeping and adherence to budgetary guidelines and occupancy levels
• Demonstrate proactive problem resolution with respect and empathy.
• Coach staff in updated knowledge of practices, products, techniques and standards
• Attend and contribute to weekly department manager staff meetings
• Ensure high level of service, safety and profitability by working with other departments to foster a spirit of teamwork and cooperation
• Review monthly financial statements.
• Process invoices for timely payment and maintain files for back-up accounting purposes.
• Responsible for timely submission of all paperwork, timesheets, and gratuity allocation to Human Resource Department, when/if applicable
• Other duties and tasks as required by upper management

WORKING CONDITIONS:

• May be required to work outdoors as business demand dictates.
• Will work near moving or mechanical parts.
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business demand dictates.

PHYSICAL REQUIREMENTS:

• Frequent walking and/or standing for long periods of time.
• Must be able to lift up to 50lbs, be physically fit.