Global Warranty Claims Specialist

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Position Summary/Job Description: The Global Warranty Claims Specialist will drive efficiency though the automation of retailer claims processing. They will also ensure accuracy of retailer claims by administrating the audit process within our global claims processing system. Working with local Warranty, Customer Service, and Global Claims Representatives, this position will drive continuous improvement of Trek’s internal claims processing as well as retailer facing claims resolution. Strong organizational and communication skills, a passion for process creation, and a solutions-driven mindset are essential for success in this position.
Responsibilities:

• Develop and implement a consistent process to measure global retailer claim resolution accuracy.
• Develop and grow the automated claims resolution process for incoming retailer warranty claims.
• Interact with Team Leaders, Managers, and Directors to communicate results of the claims audit process.
• Work with Warranty, Customer Service, and Product Managers to proactively add new SKUs to the automated claims resolution system.
• Create criteria for reviewing new product release BOMs to identifying service material to be added to the automated claims resolution process.
• Provide the Customer Service Team with data to drive enhancements to existing training programs.
• Monitor and evaluate the success of the automated claims resolution process.
• Engage in continuous improvement and seek to add value to Trek, its dealer network, and end users.

Position Requirements:

• Bachelor’s degree or Associate 2-year degree in business, operations, supply chain
  • Or we are open to an individual with related field work without a degree.
• Excellent written and verbal communication skills.
• Knowledge of supply chain, inventory management, and financials are a plus.
• Experience with Global ERP systems (J.D. Edwards) as well as Microsoft Dynamics and Microsoft Power BI preferred.
• Strong understanding of MS Office Suite of tools.
• Strong statistical analysis skills; ability to take a dataset, select sample criteria, and record and report findings is essential.
• Must have a team first attitude and be a self-starter.

Trek Benefits: Flexible and fun company culture Competitive health care PPO & HDHP medical plan options, Dental insurance, Vision insurance Flexible Spending Accounts (FSA) Free life insurance & optional term life insurance Competitive vacation package 401(k) with match and Employee Stock Ownership Plans (ESOP) 12 weeks of maternity leave with 100% pay Flexible holiday schedule – 10 company holidays Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) Employee discounts on all product Deep partner retail discounts