Global Product Specialist Outreach Lead (Non Sales, Client Facing)

Nielsen Brandbank: https://www.brandbank.com/

About Nielsen Brandbank

With over 20 years’ experience and operating in 16 countries, Nielsen Brandbank is the content partner to brands, retailers, and wholesalers across the globe, creating a rich online shopping experience, while minimizing the cost and complexity for the industry. We are embedded within the global NielsenIQ brand, leveraging over 100 years of consumer intelligence, and continuing to strive for perfection in the ever-changing and demanding world of global eCommerce.

NielsenIQ (Brandbank's Parent Company)

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

Global Product Specialist Outreach Lead

Remote *must be US based

Reference ID: REF14620Y

About this job

• This is a non-sales client-facing role.

The Global product specialist outreach lead/onboarding - serves as a cross-functional liaison working with product, engineering, account executives, and marketing to support the strategic growth of Label Insight client relationships and growth of our product database. This position will work to ensure our customers and their suppliers are successful in onboarding their entire supplier network. You will manage client communications with both retailers and CPG brands/suppliers focused on coverage increases, drive execution of client deliverables, identify process and product optimization opportunities, support day-to-day issues, and solve problems in a fast-paced exhilarating environment.

The role will work inside existing systems and processes to assist in the delivery of client projects and programs, and will work to ensure that customer needs are addressed and properly escalated in a timely and professional manner. You will also work closely with the Account Executive and Delivery Management teams to ensure all needs are met and expectations are exceeded for each specific client.

Responsibilities

• Drive customer engagement in regard to supplier onboarding with meetings, calls, online conversations, and marketing pages
• Communicate our company strategy to educate both retailers and suppliers
• Liaise with customers on a regular basis to ensure all retailer onboarding milestones are on schedule
• Create and manage client-specific schedules as they relate to onboarding
• Create and maintain onboarding metrics used to report to management around success rates, staffing, efficiency, and costs
• Understand and respond to customer inquiries by working with them to solve their challenges around onboarding
• Leverage workflow tools such as Salesforce and Hubspot to automate and optimize the onboarding processes
• Work with internal and external teams on processing improvement and optimization to continuously improve and maintain the Label Insight proprietary data onboarding process
• Support Customer Success and Sales teams in researching potential customers, preparing customer demos and correspondence, creating presentations, and other needs
• Responsible for maintaining and growing existing retailer relationships as the main point of contact
• Serve as the main point of contact for the onboarding team for new hire orientation
• Serve as Onboarding and Coverage Subject Matter Expert for all cross-functional teams

A little bit about you

You have a strong attention to detail, excellent communication skills, and a positive attitude.

Qualifications

• Experience with CRM, Support/Ticketing and Workflow tools such as Salesforce and Zendesk
• Bachelor's Degree required (Business, Marketing, Education, Communications, or related fields).
• Experienced with creating process flows and business requirements documentation
• Proficient with Microsoft Excel functions and formulas
• Experience with client management and/or communicating with clients

About NielsenIQ

We’re in tune with what the world is buying. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 90 countries. From global industry leaders to small businesses, consumer goods manufacturers to retailers, we work with them all. We’re bringing in data 24/7 and the possibilities are endless.

Become part of NielsenIQ at: www.niq.com.

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.