Global Practice Management Director - Consumer

WHAT YOU'LL DO
Together with the Global Practice Area Leader (PAL) and the leadership team, the GPMD develops and sets the strategic agenda for the Consumer Practice (CPA) and translates it into concrete activities and robust processes. The GPMD acts as the Practice’s “COO”/ Chief of Staff, who drives, coordinates and oversees the ongoing activities and events.

The GPMD is in charge of the Practice’s and the sectors’ infrastructure and responsible for setting up scalable, world class operations that deliver fast, reliable and high quality customer service to internal and external stakeholders . He/she is the leader of the Consumer Practice Management and Operations team, Consumer Practice Marketing team, Consumer Practice Knowledge Team and other non-consulting staff under the Practice Area (PA) roof.


YOU'RE GOOD AT
Co-owning/driving Consumer Practice strategy development and execution, in line with business priorities

• Formulating PA strategy and priorities in partnership with the PAL and broader leadership team (LT); writing annual plan
• Translating strategic priorities into action, in collaboration with sectors and other groups/functions at BCG
• Preparing business reviews and analyses to support leadership discussions; formulating recommendations and business cases
• Liaising with and influencing key stakeholders across BCG functions to increase awareness of and support for the PA agenda, offering, value proposition and successes
• As needed, driving/PMO specific strategic initiatives

Designing and running world-class business operations

• Acting as a “COO”/ Chief of Staff to the Practice, owning its day-to-day operations
• Developing and leading a high-performing Management & Ops Team
• Establishing robust processes to effectively support business dev, monitoring and decision-taking
• Ensuring effective collaboration across sectors
• Driving cross-functional teaming with FPAs, IPAs and other functions at BCG
• Owning, structuring and managing the practice’s budget (tier 1, cash expenses…)

Driving progress against commercial, people and content agenda

• Partnering with regions, systems and intersecting PAs to support the growth and success of the practice
• Working with sectors to ensure content development investments are in line with strategic priorities and needs; ensuring commercialization of outputs
• Acting as liaison to BCG’s Client team (e.g. related to planning and execution of campaign investments, senior client interviews, competitive analysis)
• Acting as liaison to BCG’s People team
• Acting as liaison to the LAB team to plan virtual trainings, primers and other training offerings

Driving affiliation and “draw” to the practice

• Together w/ LT, promoting Consumer PA and its sectors as strong BCG career/promotion platforms
• Working with LT/MT to plan and execute internal regional meetings and other activities that create excitement and nurture a sense of affiliation

Driving best-in-class internal and external Marketing and SATT activities

• Working with Marketing Manager and LT to develop and execute Marketing/SATT agenda in line with business priorities
• Promoting innovation across portfolio of marketing activities

Further evolving the Consumer Practice’s portfolio of Knowledge Services and Products

• Together with Knowledge Business Director and leadership team, further evolving portfolio of the Consumer KT’s services and products
• Ensuring close collaboration with FPAs, PDT/PBU unit, GAMMA etc.
• Collaborating with CKA/Knowledge Function on the “Future of PA KT” initiative (and other future initiatives) to help further advance BCG’s knowledge offering

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  Master’s degree in business or related field
• Proven ability to lead and develop large and remotely operating international teams
• Proven experience in managing large, complex businesses
• Ability to operate successfully in international, cross-functional and ambiguous settings
• Ability to influence up, down and across; including advanced slide writing skillset
• Strong performance in a consulting staff role (senior PL or Pr), or in a senior manager position
• Experience in 1+ sectors of the Consumer PA a plus
• Excellent command of the English language

YOU'LL WORK WITH
The Global Practice Management Director works primarily with the global Practice Area Leader (PAL), and the global and regional PA Leadership Teams. He/she is the leader of the PA Management and Operations team (including Sector Managers, PA Coordinators and the PA Marketing Team), the PA KT and other non-consulting staff under the PA roof.
ADDITIONAL INFORMATION
Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.