Global Fulfillment Specialist

Summary/Purpose of Position:

The Global Fulfillment Specialist is responsible for overall functional excellence for United Animal Health Global Operations and Pivotal Ingredients to accurately and quickly transact all aspects of customer-facing operations for United Global businesses. Main areas of execution are: Order Capture, Supply Chain Planning & Execution and Invoicing, Documentation & Service. These areas include: order management, global credit information and management, quality issues, price administration, invoicing, import and export documentation, and customer complaints.

Primary Job Responsibilities/Duties

Order Capture:

• Direct and ensure accurate and timely order processing, including order entry, shipment tracking, and invoicing.

• Ensure order transactions comply with all applicable domestic and foreign regulatory bodies.

• Coordinate communication of order status and manage a dashboard to provide transparency

• Oversee the customer product sampling process, critical for new customer evaluations and sales contracts.

• Maintain close relationships and coordinate activities with Sales, Manufacturing, Transit, Finance Credit/Accounts Receivable, and Customer Service.

• Ensures compliance with all financial and regulatory requirements.

Supply Chain Planning & Execution:

• Optimize shipment, delivery and transit process from “PO to Port”

• Help with the manufacturing prioritization and production scheduling for international shipments.

• Validate labeling and ensure orders have proper registration and works with regulatory

• Manage QA/QC status and communication

• Provide oversight on customer inventory management functions, including vendor managed inventory procedures.

• Responsible for position management of inventory and buying positions across multiple vendors and customers.

• Continually seeks improvements in the areas of cost reduction and process improvements to increase customer satisfaction.

• Develop Order Fulfillment Key Performance Indicators measuring service levels and costs. Measure performance against these KPIs and develops action plans to exceed targets.

Invoicing, Documentation & Service:

• Oversees applicable customer inventory management, reconciliation of any matters related to invoicing, and reporting relevant information concerning customer order activities to meet service levels established by the businesses.

• Direct international CSR activities and customer communications related to price increases, order lead times, monthly/quarterly/annual financial close, and product allocation and availability issues.

• Work with Customer Service to help coordinate communication to external and internal customers

• Monitors and reports on customer satisfaction.

• Monitor customer complaints and respond within agreed timing guidelines for complaints assigned to Customer Service.

• Accountable for managing customers short term demand and medium-term demand requirements from the commercial teams feedback

Additional Job Responsibilities/Duties

• Other duties and responsibilities, as assigned

Typical Work Environment

• Work is conducted in a temperature-controlled office; however, some activities will be in non-temperature-controlled facilities.

• Travel may be required based upon business need

Minimum Job Qualification Requirements:

Education/Training:

• BS or BA Degree in technical or financial related areas, MBA preferred
• Minimum 7 years' experience in a manufacturing-oriented customer service function
• International experience preferred

Specialized Job/Technical Knowledge:

• Computer literacy including extensive knowledge of Great Plains or other ERP software
• Solid knowledge of Microsoft Office Suite

Non-Technical Skills and Abilities:

• Ability to work with multi-disciplinary teams and across different locations
• External customer-facing experience related to relationship building
• High degree of competency in written and oral communications
• Continually drive effective results
• Ability to identify root-cause challenges, collect data, establish facts, and draw valid conclusion
• Ability to adapt and respond appropriately to change
• Ability to work effectively and collaboratively within a team
• Excellent flexibility to adjust to changing priorities
• Owns communication externally with the customer and internally at UAH
• Champion of UAH Culture

United Animal Health Core Competencies:

• Responsibility & Initiative: Employee hold himself or herself and fellow employees to a high standard of performance, personal accountability and professionalism. They take initiative to do what is needed and work to achieve positive company results in a timely, trusting, and effective manner.

Interpersonally Adaptable: Employee respectfully adapts to others internally or externally. They communicate effectively within a variety of work situations. They engage with a variety of people and appreciate differing opinions and perspectives.

• Customer Centric: Employee focuses on discovering and understanding the needs of our internal/external customers and proactively provide appropriate solutions to build enduring relationships.

• Passion: Employee consistently demonstrates dedication, passion and energy. They persevere in a positive manner in challenging situations. They demonstrate resilience and drive. They approach their work with a sense of personal pride.

Licenses/Certification:

• None

Physical Requirements:

• Ability to lift 50 or more pounds periodically

Safety Requirements:

• Follow all company safety procedures and safety regulations