Glass House PT Front Desk Agent

Title: Front Desk Coordinator

Department: East West Urban Management

Wage Category: Non-Exempt

Hourly Wage: $16.00 - $17.00 base on experience

Reports to: Assistant General Manager

Subordinate staff: None

Other internal contacts: Front Desk Coordinators, Maintenance, Accounting, Concierge

External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors

Job Summary:

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

Job Duties:

• Answering telephone
• Provide general building information
• Direct calls to other departments
• Packages
• Log all income package
• Mark package with unit number & date clearly & visibly
• Place on shelf in package room under appropriate floor number
• Record package in package log; date, name, carrier, phone number
• Call all residents that received packages
• Key Control
• Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
• Ensure individuals that receive our keys are filling out the key log
• Take ID of individual that is checking key out
• Have individual sign out once they have returned keys
• Place keys back in key bank promptly once returned
• Scheduling Real Estate Showings
• Have owner fill out Broker Key Release
• Only allow scheduled showings that have faxed in authorization access to building and keys
• Scheduling Moves
• Fill out Move Check list
• Have resident sign Moving Agreement
• Ensure proper insurance is received from moving company
• Contact / schedule Move Monitor
• Building Walks
• Use TourPro system for routine building walks
• Act upon general housekeeping needs at front desk, lobby & 8th floor
• Monitor Club Room amenities
• Stock coffee machine and condiments
• Ensure all electronics are operational; TV’s, DVD, Computers, Printer



Job Environment:

Front Desk, Package Room, Club Room, and loading dock areas




Job Specifications:

• Knowledge of basic Microsoft applications
• Ability to fax, copy, scan
• Ability to lift heavy packages
• Must be proficient in English language
• Ability to communicate effectively both written and verbal

Minimum Qualifications:

Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.