General Manager

Company Introduction:
Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.Overview:

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Benefits:

• FREE meals on the clock and 50% off meals off the clock


• Team member recognition program


• Team member referral bonus


• Closed for all major holidays


• Health/Dental/401K


• Paid vacation


• Attainable monthly bonus

Requirements:

• Work a 48 hour week minimum.


• Subject to annual background check and MVR check.


• In-store training program completed.


• Online ZFI AM test passed with a 90% or above.


• Online ZFI GM test passed with a 90% or above.


• In-store ZFI Kitchen Demonstrative passed with a 90% or above.


• Successfully completed ZAX, Inc. General Manager training program.

Responsibilities:

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding their expectations.


• Increase sales and profit by building community relationships/partnerships and providing outstanding product and service.


• Ensure an effective work schedule is posted each week.


• Demonstrate effective interviewing skills for hiring only top performers.


• Responsible for all levels of staffing and new hire orientations.


• Ensure all training and certification processes are in place and 100% compliant.


• Responsible to provide clear development plans and performance reviews for management staff.


• Execute quarterly business plans through the use of systems, training, operation manuals and all other available resources.


• Assist Area Development Managers and/or Market Development Manager in the execution of marketing plans.


• Continually mentor AGM’s and AM’s in the operation of a Zaxby’s unit and prepare them for the future advancement.


• Review daily numbers each day of work and coach and praise their results.


• Provide leadership by generating excitement, enthusiasm, a positive mental attitude and commitment toward company objectives.


• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.


• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:


• Walking, standing or sitting for extended periods of time.


• Lifting a minimum 50 lbs. overhead.


• Maintain effective audio-visual discrimination and perception needed for:


• Making observations.


• Communicating with others.


• Reading and writing.