General Manager

Pioneer Metal Finishing has 75 years in the business, and we are best in its class with process management, chemical packages and environmental controls. We are professionally staffed and managed, with 10 locations, and over 1200 team members. A defined culture focused on Serving our Customers based on 24 fundamentals, which we call the Pioneer Way. These fundamentals are easily understood and reinforced continuously with our teams.

Job Summary

Manages and leads the Division in pursuit of growth, increased profitability and delivery of an excellent customer experience. The GM is a steward of Pioneer’s corporate values and The Pioneer Way. A team player, who plans and allocates resources as required to achieve the highest level of operational performance, employee engagement and customer satisfaction. Ensures compliance of all environmental and safety requirements of the facility.

Essential Job Duties/Responsibilities

• Planning: Works with the VP of Operations to prepare divisional plans and strategy, Annual Business Plan and Budget, and other plans as required.

• Decision Making/Judgment: Reviews and adjusts the organization to assure the resources are allocated for both daily performance and long-term success.

• Deliver Results: Measures and tracks Key Performance Indicators (KPI’S) including safety, delivery, quality, cost, compliance, etc.

• Directing: Manages all operations functions through managers, supervisors, and team leaders.

• Leading: Provides leadership to all Division employees, promoting the mission, values and Fundamentals of the company.

• Controlling: Assures that customer requirements are met, corporate policy is followed, and action plans are completed on time and within budget. Meets or exceeds goals for the year.

• Development: Coach, teach and mentor employees to facilitate their long-term development, career path alignment and bench strength for future growth opportunities.

• Leads Divisional Leadership Team adherence to Business Plans, Performance Standards, and Individual Development Plans.

• Plans and adjusts labor and other resources as necessary to maintain flexibility in response to customer needs.

• Ensures that schedules for work for all process lines are in accordance with facility capabilities, customer requirements, economic performance and long range planning, expediting as required.

• Ensure customer requirements are met and complaints are resolved in a timely manner, visiting customers as required.

• Partner with Strategic customers to drive organic growth for the division and the organization.

• Supports Continuous Improvement efforts and activities.

• Works with Operations Support on implementation of Best Practice process.

• Coaches, teaches and mentors employees and teams, creating an environment which provides the retention and advancement of employees

• Ensures all employees maintain quality levels required by our customers and Quality System standards.

• Sets up and makes sure all operations records are properly maintained and reviewed.

• Maintains an extremely clean facility and makes sure equipment maintenance is acceptable.

• Works on Company-wide improvement projects as assigned.

• Performs other miscellaneous job duties and related functions as needed.

Education/Qualifications

• 15+ Years of Strong Leadership experience in a labor-intensive production/manufacturing environment

• Experience in a Plant/Operations Management role

• Experience in metal finishing a plus but not required

• Experience in Labor Management, Quality, Lean, and Continuous Improvement in a manufacturing environment.

• Hands-on collaborative leadership style

• Ability to hold teams accountable and provide feedback

• Strong Presence and proven success motivating a workforce

• Previous experience creating a vision, setting goals, holding teams accountable and driving results

• High sense of urgency

• Physical Demands: could include prolonged sitting, standing, walking, bending, etc.

• Work Environment (heat, noise, etc.)

• Previous success managing in a continuously changing environment

• Previous experience evaluating performance and developing future leaders

• Financial Acumen: prior Profit and Loss Accountability

• Desire for future growth & responsibilities

• Bachelor's degree in Business Management, Supply Chain Operations, Engineering or other related field strongly desired

• Greenbelt Certification strongly desired