General Manager

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

We are looking for a dynamic and professional General Manger to provide strong leadership and management to a large scale community. This individual should be knowledgeable in the areas of Community Association management, administration, income/expense management, physical facilities management, resident and Board of Directors relations, and team management. The ideal candidate will possess a true "CEO-minded" mentality, and will think and act accordingly.

In addition, this individual will be the primary point of contact for the Board of Directors and internal and external entities. They will handle all aspects of Board relationships, legal matters, and general issues having a direct relationship or effect on the financial and operational aspects of the Association. The General Manager will also form strong relationships within every department of FirstService Residential to assure open communication lines in community service and to be the liaison between the on-site community and back office peers within the company. Job Responsibilities

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Acquires and maintains current knowledge of state regulatory agency statutes as well as, Association documents, policies and procedures
• Proficiency in Project Management
• Oversees and supervises all on-site staff and vendors
• Clear understanding and proficiency in FirstService systems and software
• Prepares monthly management reports
• Enforce Association documents
• Encourage, create and establish a strong sense of community through resident communication, programs, activities and management interaction
• Prepares and executes all Board and Annual Membership Meetings
• Development and preparation of operating and reserve budgets
• Manages homeowner and Board of Director relationships to assist in retention and a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests, and conducting formal and informal inspections
• Establishes and maintain industry contacts and relationships in the communities' marketplace through involvement in trade organizations, community management and networking opportunities through FirstService Residential, CAI, or any other FirstService-approved entity
• Follows safety procedures and maintains a safe work environment
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the on-site team
• Reviews Monthly Financials and Delinquency Report
• Liaison for all committees, and attend committee meetings (as requested by Board of Directors), if applicable
• Responsible for receiving and reviewing all requests for proposals
• Responsible for working with FirstService Departments to ensure the following items are completed for Association: Tax return; Financial Review, Compilation, or Audit (as required), insurance renewal, Budget Report mailing, Corporation Commission Filings, Annual Signature Cards
• Requirement to ensure all FirstService Standard Operation Procedures are implemented consistently
• Weekly management updates to Board of Directors and community updates to homeowners at minimum two times per month
• FSRConnect information is up to date
• Work with collections on delinquencies
• Work with homeowners on account questions and concerns
• Inspect common areas routinely
• Pay all invoices
• Supervise a team of several Associates
• Other duties as assigned by FirstService and/or the Board of Directors (either directly or via approved and ratified Association Policy)

NOTE: Any of the above duties may be delegated to Support Staff as necessary

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• Review and approve payroll for area of responsibility and timely submit to payroll department for processing.
• Recognize strengths and weaknesses of key staff members and adjust job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both employee retention as well as company performance.

Education & Experience

• Must have a minimum of five years of large-scale community management experience
• Industry certifications (CMCA, AMS, PCAM) preferred

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must have executive-level experience with a professional mindset and demeanor
• Able to assess situations/issues and implement sophisticated strategic planning and problem solving direction for the Board of Directors
• While not required, knowledge of/experience in commercial association management, lake management, restaurant and golf course operations is extremely desirable
• Effective written and verbal communication skills

Tools & Equipment Used

• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 30 lbs. following appropriate safety procedures.

• Standing, sitting, walking and occasional climbing.

• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.

• Ability to work extended/flexible hours and weekends occasionally.

• Driving when necessary.

• Ability to respond to emergencies in a timely manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

• A valid Arizona Driver's License and State Mandated Vehicle Insurance is required.
• Must be willing and able to attend meetings and events during the evening.
• Travel to other offices/sites likely to occur.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.