General Manager

JOB TITLE: General Manager

REPORTING TO: Market Leader

DEPARTMENT: Guest Services

CLASSIFICATION: Non-Exempt/Hourly

DESCRIPTION OF DUTIES:
The General Manager is responsible for driving sales & profitability and delivering superior guest service & the highest quality baked goods.

RESPONSIBILITIES

Operations:

• Executes a flawless bakery operation in accordance with the Excellence Program
• Builds genuine guest connections and delivers world class hospitality to Makes Days Better and holds team members accountable to the same standard
• Ensures compliance with all SusieCakes policies and procedures
• Executes marketing initiatives and campaigns as directed by HOST
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Understands and is fluent in the production planning process and ensures appropriate product levels utilizing the PMIX tool
• Ensure that recipes are followed 100% of the time and that all tastes profiles are appropriate

People:

• Ensures effective cross-training of team members and that checklists and training trackers are followed and complete
• Partners with Market Leader and HR to coach and address poor performance in a timely manner
• Partners with Market Leader and HR on all compliance related issues

Financial:

• Manages P&L with a primary focus on labor, COGS as well as other operating expenses.
• Builds efficient Guest Services labor schedules that are consistent with sales forecasts and budgets
• Reviews Culinary schedules to ensure that total bakery coverage is accounted for
• Ensures daily cash deposits are accurate and deposited at bank (as appropriate)
• Prepares paperwork and maintains records for bi – weekly payroll

Facility/Safety:

• Ensures proper safety procedures are being followed
• Maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Ensures that the Ecolab (Pest Elimination & Chemical) standards are consistently maintained
• Manages unscheduled bakery maintenance as needed

LEADERSHIP ATTRIBUTES

• Lives and models the SC mission, values and goals
• Creates a fun, lively and celebratory environment that is free of harassment and hostility
• Possesses and demonstrates a “One team, One goal” philosophy
• Leads by example and demonstrates the standards of being a good team member
• Understands how to work with our guests and the community to grow the business and brand
• Works at a fast pace and demonstrates a sense of urgency

QUALIFICATIONS

• Five years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to work in cross functional roles as needed (front-of house & back-of-house)
• Ability to adapt to a flexible schedule according to business needs
• Ability to transport product and make deliveries when needed
• Must have reliable transportation and valid driver’s license
• Ability to read and analyze a P&L and uses the tool to effectively drive the business
• Working knowledge of MS office programs

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds