General Manager

Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.

Experience:

• Minimum of 3 years’ experience as a General Manager in similar type & size hotel
• Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
• Local market experience preferred
• Marriott experience preferred
• Extended Stay experience preferred

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments
• Monitors compliance with annually established room rate plan
• Monitors operating expense tracking system for all departments
• Administers approved incentive programs
• Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
• Audits departmental procedures and performance. Modifies procedures as needed.
• Monitors rooms inventory and merchandising procedures.
• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
• Assures compliance with established Manager on Duty (M.O.D.) Program
• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
• Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads
• Monitors guest responses, responding as needed; executes action plan to correct issues
• Hosts social events/receptions as required by the Brand
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, trains, and counsels’ associates
• Ensures that all new hires are given the proper onboarding experience
• Ensures that staff is properly trained by their managers
• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
• Ensures that performance evaluations are being issued as required by corporate
• Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
• Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
• Payroll processing and reconciliation

The ideal candidate for this position will have the following characteristics:

• Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
• Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
• Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Bilingual (Spanish & English) preferred, depending on market
• Ability to work the shifts required for the position
• Ability to learn and adhere to Brand & Commonwealth Hotels' standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software
• Ability to remain calm during stressful situations
• Ability to motivate and lead a team
• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Skills/Qualifications

Education:

• Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing
• Brand General Manager certification preferred

Benefits:

• Quarterly Incentive Program
• Health, Dental & Vision Insurance
• Basic Term Life AD&D
• Flex Spending (125 Cafeteria Plans)
• Short & Long-Term Disability
• Voluntary Term Life AD&D
• 401(K)
• Travel Discounts
• Paid Vacation & Personal Days
• Paid Holiday's
• And Much More.

Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.