General Manager

Position:

General Manager

Purpose:

Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for their restaurant.

Focus:

In addition to following standard Marco’s operating policies and procedures, main areas of focus include (but are not limited to):

People

? Demonstrate and reinforce the Marco’s leadership behaviors and Our Values.

? Continuously develop all members of store team to the next level.

? Create an environment that promotes the Hoogland Foods culture and philosophies to retain our people.

? Source and interview all store employees to hire store team who embody the Marco’s Values, including a strong dedication to customer satisfaction.

? Develop and implement a plan, to decrease turnover and improve team member job satisfaction.

? Know, enforce, educate team members and managers on Hoogland Foods Handbook.

? Accountable for executing store performance management system including timely performance appraisals based on defined goals and objectives for the store.

? Accountable for ensuring that Marco’s is a world class operation.

? Conduct new employee orientations.

? Ensure schedule is properly executed.

? Lead the development and training of all store team members.

? Ensure training plan is in place and properly executed.

? Ensure effective communication (all training materials, product information, etc. are up to date.)

? Plan and coordinate leadership team meetings (SL, AM, GM).

? Administer all in-store team member benefits and payroll procedures, including reporting to Home Office

Product

? Ensure standards are maintained for product quality, service speed and quality, cleanliness and sanitation.

? Ensure appropriate inventory par levels and ordering system are in place.

? Complete weekly inventory.

? Complete end of period inventory.

Cleanliness and Sanitation

? Accountable for ensuring cleanliness standards.

? Maintain all physical aspects of the store, including landscaping, building maintenance, equipment, etc.

Store Security and Safety

? Ensure all food safety requirements and practices are met.

? Ensure all security standards are met.

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Profit

? Create marketing plan (by leveraging LSM) and lead local store marketing and promotions to maximize sales potential.

? Increase same store sales period over period.

? Control cost of goods, variances, and inventories within the store.

? Schedule to build sales using our 12 days of marketing philosophy.

? Ensure proper cash handling procedures are followed.

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Customer Service

? Exceed guest expectation.

? Effectively handle customer complaints/issues.

? Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.

Management

? Ensure product quality, service and cleanliness standards are met.

? Accountable for all sales and labor projections.

? Accountable for creating store Action Plans to continuously improve the business.

? Accountable for weekly KPIs

? Provide clear goals for store and updates for how they are being achieved.

? Conduct weekly manager meetings with SL/AM.

Compliance

? Ensure proper security and verification procedures are met when handling deposits and the contents of the safe.

? Maintain records for safety and appropriately documents contributions and performance in personnel file. Send to Home Office as necessary.

? Ensure that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.