General Manager (Incentive Opportunity)

We are currently seeking a reliable and dedicated General Manager with a passion for supporting healthy lifestyle habits to work at a high profile corporate fitness center located in San Diego, CA.

A Workplace Well-being General Manager manages and directs all operations, staffing, revenue and expense goals, and marketing aspects of the site. He or she acts as a direct liaison between Workplace Well-being and the Client’s supervising department. [Assumes the key responsibility/assist the Client Coordinator] in the marketing, promotion, planning, and staffing all programs. Although the General Manager will spend less time on the site floor than the rest of the staff, he or she will maintain a high profile with both staff and members.

• Implement and follow all Workplace Well-being and Client policies and procedures as outlined in the Team Member Manual.
• Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the gold standard in customer service. Take ownership of challenges by finding the appropriate team member who can directly assist, if unable to provide efficient support to member/guest.
• Has primary responsibility for full cycle human capital inclusive of hiring, coaching, motivating, scheduling, training, developing, evaluating, firing and assigning projects and workload to staff.
• Ensure the staff is providing gold standard customer service and quality programming to the membership.
• Encourage and support staff to pursue advanced training, development and growth opportunities, and to apply for eligible job opportunities within Workplace Well-being.
• Complete internal development courses through learning management platform.
• Provide leadership to set the tone and personality of the site.
• Enhance staff retention by making it a motivating and engaging place to work with professional development opportunities.

• A bachelor’s degree with two to three years of management experience.
• Ability to multi-task, execute time management and problem-solving skills, organization and follow-up skills.
• Ability to hire, coach, train and develop staff.
• A thorough knowledge of financial reporting such as budgeting, forecasting, and strategic business planning.
• Prior experience in corporate fitness setting and/or spa setting.
• Current CPR/AED and First Aid certification.
• Competent with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance/payroll systems.
• Full COVID-19 vaccination is an essential requirement of this role. Plus One, an Optum Company will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

• Competitive compensation, with opportunities for career growth nationwide
• Energetic atmosphere that promotes a work/life balance with a flexible schedule and weekends off
• Health and life insurance for eligible team members
• Disability and voluntary benefits for eligible team members
• Paid time off for eligible team members
• 401(k) Retirement Plan
• Employee Assistance Program
• Access to state of the art facilities with functional training areas and top-of-the line strength and cardio equipment
• Continuous internal growth and career development with free continuing education opportunities and credits
• FREE CPR/AED re-certification
• Exclusive company discounts on select services, products, conferences and events
• Qualified transportation and parking benefit

Plus One, an Optum company, is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs, our website www.plusone.com or our Facebook and LinkedIn pages.