General Manager - Day Spa

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.

Responsibilities

• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees
• Ensure that quality of work or service is maintained
• Hire and train new team member members
• Coordinate therapists’ schedules
• Prepare franchise management control reports
• Ensure treatment protocols are followed
• Ensure the cleaning, repairing, and maintenance of operating equipment, as well as maintenance of premises
• Ensure all front office procedures are adhered to
• Ensure laundry services are completed daily
• Place local area advertising when needed
• Ensure guest service standards are upheld daily
• Ensure quality control standards are upheld daily
• Ensure the safety of guests and team member members by adhering to the Safety and Security Policy
• Prepare for on-site inspections and meet with inspectors
• Prepare purchase and receiving orders for back bar and retail inventory
• Ensure the organization and presentation standards for retail inventory are adhered to
• Manage the inventory database on computer software
• Perform daily closeout procedures on computer software
• Perform duties of Spa Coordinator and or Spa Concierge when needed
• Maintain organization of break room and office area
• Perform Neighborhood Marketing
• Educate guests on spa services and retail products
• Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance

Standards

• Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION

Work Hours:

Varies day to day to meet the demands of the spa which is opened from Monday – Saturday 9:00 a.m. – 8:00 p.m. and Sundays from 9:00 am - 5:00 pm.

Organizational Relationship:

• The General Manager reports directly to the Operating Principle.

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

Employment Type
Full-time
Edit job description

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Orange, OH 44122: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Management: 2 years (Required)
• Retail sales: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location:

• One location

Work Remotely:

• No