GB Cook - Part-Time

Join US and be a part of a dynamic TEAM!

We Believe in providing the highest quality of behavioral health care through demonstrating compassion, empathy and perseverance for our patients and their entrusting families. Willow Creek Behavioral Health is a new 72 bed psychiatric hospital. This state-of-the-art facility underscores our commitment to individuals and families seeking support and treatment with debilitating psychiatric concerns.

POSITION SUMMARY

Under the general supervision of the Food Services Manager and guidance from the Dietitian, the Cook is responsible for guaranteeing appealing, nutritious and high-quality meals and snacks. Also ensures that preparation and serving activities are performed in accordance with food service policies, sanitary guidelines and good sensitivity/allergy requirements.

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES

• Plans and prepares foods in accordance with facility policies, approved dietary guidelines and recipes/menus provided by FMG.
• Safe food storage and preparation i.e. maintains accurate temperature logs, in range hot/cold storage, prompt freezer/refrigeration, stock rotation, labeling/dating food items and discarding out-of-date food.
• Continuous policy/practice awareness and safeguards against the introduction of food allergens or restrictions.
• Food is presented in an appealing fashion. Takes recommended measures to prepare food to preserve nutritional benefits.
• Applies culinary and cooking techniques needed for special and/or restrictive dietary requirements.
• Work habits are supportive of high scores on health department inspections of the kitchen. Hand hygiene, hairnet and other dress is clean and neat in appearance.
• Works cooperatively with others. All interactions are consistent with high customer service standards.
• Participates in staff meetings and continuing training opportunities.

Customer Service

• Champions the AIDET approach to customer service (Acknowledge, Introduce, Duration, Explanation and Thank-You). Models a steady practice of AIDET throughout the customer experience. In-person and telephone communication is consistently attentive, responsive and reflects helpfulness.
• Conducts satisfaction surveys with referral sources on a routine basis to ensure superior customer service.
• Professional awareness and boundaries are observed.
• Telephones are answered by the third ring whenever possible along with a professional greeting. Dedicated extensions/mobile phones with voice mail have a personalized greeting and messages retrieved/responded to in a timely manner.
• Critical customer encounters are met with advanced skills and timely resolution. Understands how to escalate concerns when beyond the departments scope.

Note: The essential job functions of this position are not limited to the duties listed above.

Willow Creek Behavioral Health provides access and services to all persons meeting admission and continuing stay criteria without regards to race, color, religion, sex, sexual orientation, age, marital status, national origin, military status, veteran status, medical status, handicap or mental/physical disability. Our patient population reflects the fullest diversity of the community in which we serve. All staff are to conduct themselves with respect and consideration for others, and to appropriately intervene in situations below this standard.

Child (age 1 – 12 years) Adolescent (age 13 – 17 years) Adult (age 18 – 64 years) Geriatric (age 65 years +)

Education / Licensure

High school diploma or GED equivalent is desirable. Participation and passing the food handlers certification program (ServSafe) is highly desirable. Additional training in the culinary arts and/or hospital food services is complimentary to this position.

Skills

Must possess good interpersonal skills and a strong customer service orientation.

Strategic Behavioral Health provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression.