Gas Operations Manager

SUMMARY OF POSITION:

The Gas Operations Manager is the primary point of contact responsible in supporting our gas customers. This position is responsible for maintaining customer relationships and customer satisfaction. This position is responsible for the operational execution of contracts, ensuring the safety and quality of the accounts, driving INTREN’s core values and mission. The Gas Operations Manager collaborates directly with the Regional Vice President on business development and the development of business strategies for all assigned customers.

ESSENTIAL FUNCTIONS:

Customer Satisfaction and Relationships:

• Customer satisfaction (follows-up during and after each job/contract to obtain feedback on performance and establish areas for improvement).

• Relationships (knows customer organization structure and key management).

• Collaborates with the Regional Vice President to develop a relationship plan and assigns personnel to maintain relationships at appropriate levels.

INTREN Operational Performance:

Contract and Financial Performance

• Responsible for management and execution of contracts.

• Responsible for establishing, managing and tracking department operating budget; P&L

• Reviews financial and dashboard reports summarizing performance for all customer contracts.

• Responsible for the overhead cost for their accounts.

• Responsible for the operational execution of both the customer’s and INTREN’s key performance indicators meeting INTREN’s standards.

• Ensures all customer estimates are properly reviewed and approved.

Project Management Performance

• Ensures all contracts are assigned a Project Manager or assumes the Project Manager duties if required.

• Reviews Project Manager project plans and status reports.

• Ensures job or work order setup, weekly data entry, change orders and close-outs are handled appropriately and accurately.

• Ensures accurate and timely invoicing.

• Perform internal Project Management Audits.

• Ensures all subcontractors are managed to INTREN standards and requirements.

Procedural Performance

• Responsible for ensuring all INTREN processes and procedures are followed.

• Ensures field procedures and safety policies for INTREN and the customer are followed.

• Responsible for proper utilization of equipment, equipment incident reporting, equipment request forms, and rentals.

• Cognizant of safety performance and responsible to drive necessary improvements through interaction with department managers.

• Responsible for driving and coordinating required staff training.

• Assists the field leadership to develop and implement improvement plans as required (OSHA, DI’s, SI’s, costs, equipment utilization rates, equipment damage, preventative maintenance, etc.).

DESIRED MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Construction Management, engineering or a related technical field, or equivalent work experience.

• Minimum of five (5) years of industry related supervisory experience.

• Three (3) years of management/supervisory experience or demonstrated proficiency and experience managing large complex projects using project management techniques including:

• Planning and control

• Product/work breakdown structures

• Critical path analysis

• Issue and risk management

• Identification, assessment and management of project risks including contingency plans

• PM tools

• Methods and techniques for planning, scheduling, resource balancing, monitoring cost

• Business case development

• Cost/benefit evaluations

• Progress Reporting

• Cost/schedule curves

• Project status reports

• Earned value analysis

• Proven leadership ability in a high performance culture.

• Demonstrated ability to build consensus, communicate effectively, engage others in the required processes and hold people accountable.

INTREN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.