Full Time Member Service Representative

Employee Perks

• Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
• Competitive compensation with opportunities for annual raises and promotions
• Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
• An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

Member Service Representatives provide members and potential members with a full range of Credit Union products and services; while processing financial transactions, explaining services, setting up new accounts and loans, responding to problems, and directing members to the appropriate person.

Major Responsibilities

• Receive and process as directed members financial transactions to include deposits; withdrawals; loan payments; money orders and transfers.
• Assist with Branch Office vault opening, closing and balancing procedures
• Follow all policies and procedures and service the members in a friendly, courteous and professional manner
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/equity loans, overdraft protection and credit card applications
• Identify opportunities to cross sell products and increase product penetration

Position Requirements

• High School Diploma or equivalent
• One to three years of similar or related experience
• Must be able to operate a PC and related software programs with accuracy and speed
• Active listening and outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone

EOE/AA/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.