Full-Time Intake Coordinator

Mhoodle’s Mission:

Mhoodle is a concierge virtual support service designed for and by Mental Health and Wellness Professionals. We support with general administrative tasks (such as answering calls, scheduling clients, and email management) that are specific to the needs of Mental Health and Wellness Professionals. We have been in the field, we have done what they're doing, we speak the same language, and have the same goal in mind; providing excellent support and services to the community.

Our Values at Mhoodle:

• We value quality, first, foremost, and always. We always aim to provide high quality work, service, and experiences to our practices.
• We pay close attention to detail. We double-triple check all of our work to make sure it is clear, concise, and free of errors. If we make an error, we own it and forge a path forward with optimism
• We are creative and resourceful. We do the legwork and ask questions later. We thoroughly exhaust all options to find the answer first. We use our resources, networks, knowledge, and the internet (yay internets!) to our advantage. When we then ask questions, they are targeted, specific, and lead us to the answer we need to get the job done excellently.
• We bring JOY! We have a deep joy that permeates through the work that we do. It is palpable, it is felt, and it is genuine.
• We have a deep sense of compassion, understanding, and know that relationships always come first.
• We take good care of our client’s practices as if they were our own. We are representatives of their practices and when they thrive, we thrive.

Intake Coordinator

The Intake Coordinator will be a founding member of the growing Mhoodle team and one of the first lines of communication for the clients of the therapy practices we support. This person must be willing to take ownership of the role and help to lay out Mhoodle’s operational framework alongside our Founder.

Who You Are

• Detail-oriented, organized and efficient
• Extremely self-motivated with strong time management
• Proactive, pragmatic, and resourceful problem solver
• Ability to think critically about problems that you’ve never seen before
• Trustworthy and reliable
• Friendly and professional communicator
• Ability to manage multiple priorities and meet or beat deadlines
• Tech savvy and quick to learn new concepts
• Ability to anticipate the needs of others coupled with a strong desire to serve
• Accountable and solutions-focused - when you make mistakes (we’re all human!) you acknowledge them, recover with optimism, and provide ideas on how to proceed

What You’ll Do

• Answer and field all incoming phone calls from the clients of multiple therapy practices
• Conduct brief telephone screenings and initial assessments to determine the nature and extent of the patient’s problem
• Schedule intake appointments and follow-up appointments in the chosen electronic management system
• Verify insurance information and mental health coverage and benefits
• Prepare and maintain electronic patient charts
• Experience working with GSuite, Dropbox, Outlook, and Harvest
• Knowledge and experience with electronic management systems (primarily Simple Practice, Theranest, Therapy Notes)
• Knowledge and experience working with Project Management Systems such as Trello, Asana, Teamwork and Slack
• Perform various administrative functions as needed

Requirements

Required Qualifications

• HS Diploma and at least 2-5 years experience in the health and wellness

• You MUST be available during the required business hours of Monday-Friday 9am-6pm EST . Shifts Available: 9am-6pm. This is not a job that can be partnered with another full-time. No evening or weekend hours.

• A fast and reliable internet connection
• Designated professional, quiet and distraction-free space

• Must have excellent verbal and written communication skills. Speaking with and collecting information from clients requires strong interpersonal skills, high levels of empathy and compassion, and attention to detail
• Must be able to multitask and handle working in a high-stress environment with a calm, professional demeanor and with high levels of discretion
• Solid understanding of the medical or care environment and knowledge of its clerical functions
• All applicants may be subject to a background check prior to an offer of employment or contract being issued.

Interpersonal Skills

In addition to being a team player, reliable, punctual, flexible and one who takes initiative, we seek a person who is kind, patient, sociable, highly compassionate, and self-aware.

Given this position will have the flexibility to be 100% remote, it requires a professional who is self-motivated and has the ability to work in a collaborative virtual environment.

Benefits

• Hourly rate $13-$17 based on experience
• Opportunity to work from home
• Continuing education, training, and development
• Robust employee perk card (for things such as fitness & health, your favorite charity and food, yum!)