Full Time Customer Service Representative

Growing hi-tech manufacturing company seeks a Customer Service Representative to join our team. You would be responsible for interacting with customers on behalf of our organization, providing information about our products, take orders, respond to customer complaints, and process returns.

Abracon LLC is a leading global manufacturer of passive and electromechanical timing, synchronization, power, connectivity and RF solutions.

This position offers a unique opportunity to join a cutting-edge company manufacturing components that support the IoT.

Our needs are diverse and while this position specifically seeks a Customer Service Representative who will focus on our customer, we strongly prefer candidates who have the ability to provide an mid-level ability to analyze data and can multi-task to support other sales and customer service responsibilities.

As a Customer Service Representative, you will

• Develop and maintain strong professional relationships with customers
• Respond to customer requests
• Enter new customer orders, reconcile and maintain customer backlog
• Verify PO pricing, manage change orders and expediate customer orders
• Inventory analysis
• Some sales experience

We need you to have:

• Patience - customers often reach out to support when they are confused and frustrated
• Attentiveness- the ability to really listen to customers is so crucial for providing great service
• Clear communication skills
• Ability to use positive language as this goes a long way in creating happy customers
• Time management skills
• Creativeness
• Commitment to team work

Who You Are:

• You have a passion for helping people
• Be able to multitask efficiently
• Be willing to take on new tasks
• Solid work ethics
• Open minded for corporate/procedure changes

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• In person
• Chat

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location

Company's website:

• abracon.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place