Full-Time Clerk Casher (A11)

This is a specialized clerical position involving customer service and the receiving/recording of customer payments often involving large volumes of cash.

• Assists customers with scheduling/routing questions and problems both in person and over the telephone;
• Receives payments over the counter and by mail;
• Processes requests for bus schedules;
• Balances cash drawer daily and document discrepancies;
• Prepares correspondence, statement of accounts, vouchers, etc.;
• Assists with staff coverage during scheduled and unscheduled absences;
• Performs data entry;
• Assists Transportation personnel as needed.

• Good knowledge and skill of business office procedures and computerized record keeping;
• Good knowledge of both intra- and inter-city transportation services for the City of Kalamazoo;
• Ability to make arithmetic calculations quickly and accurately;
• Experience in interpersonal/customer service skills desired (especially with disabled persons and senior citizens);
• Good computer keyboard, data entry and cash handling skills;
• Strong 10-key calculator skills;
• Good verbal and written communication skills;
• Ability to establish and maintain effective working relationships with the general public;
• Ability to accurately perform in a fast pace, high volume work environment;
• Typing skill of 25 wpm;
• Must be able to lift 50 pounds and must be able to stand for long periods of time;
• Flexible work schedule required (program operates 10-hour days, 365 days annually);
• High school diploma;
• Two years' experience in banking/customer service positions or equivalent;
• Or any combination of experience and education/training that provides an equivalent background desired.