Front Office Supervisor

Position: Front Desk Supervisor

Department: Property

Hourly

Position Reports to: General Manager

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Supervisor.

What will you be doing most days?

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay

Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow

Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity

Anticipate guests needs and go out of your way to maximize the guest experience

Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

Maintain proficient administration of the hotel's electronic reservation system

Maintain compliance with hotel safety programs and procedures, including emergency and security systems

Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

You have 2+ years experience working in a front desk/receptionist type role

You love working with people and will go above and beyond for each guests needs

You work well with others and enjoying working and being part of a team

You have excellent oral, written, and interpersonal communication skills

You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!