Front Office Supervisor

Position: Front Desk Supervisor

Reports To: Front Office Manager/General Manager

Purpose of the Position:

Assists the Front Office Manager/General Manager by overseeing the responsibilities of the Front Desk staff. Ensure that the guests are being serviced in a professional and competent manner.

Essential Job Functions:

• Ensure proper staffing levels of Front Desk Clerks by assisting Front Office Manager/General Manager in preparing schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).*
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• Accurately list and identify handicapped guests with room number and nature of handicap.**
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• Interview, hire and supervise Front Office associates as well as Front Office Supervisors.**
• Efficiently train all Front Office Supervisors, Guest Service Aides/Bell Staff, Concierge Staff and PBX Operators. Ensure that all Front Office Supervisors, if applicable, are providing adequate training to their staff.**
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• Review and approve all Front Office reviews, job transfers, disciplinary procedures, counseling sessions and terminations, using company’s approved policy and procedures.**
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• Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.**
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• Prepare purchase requisitions for supplies needed.**
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• Manage and operate the reservation system and assist with reservation, when needed.**
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• Manage and operate the MIRCROS of front office system, including all daily transactions and those which are not performed often.**
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• Check AM and PM discrepancy reports.**
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• Communicate with the Housekeeping Department regarding guest rooms and requests.**
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• Communicate with the Engineering Department regarding any maintenance requests from the guests.**
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• Greet guests cordially; promptly and professionally check guests in and out of the hotel.**
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• Know how and where to accurately post all charges. Page –3-Essential Job Functions: **
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• Front Desk Supervisor Job Description**
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• Manage cash handlings including receiving money from guests for payment of hotel charges and making correct change; handle checks and credit cards received from the guests for payment of hotel charges.**
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• Be able to quote all of the room rates, using up-selling/yield management techniques per company policy.**
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• Issue safety deposit boxes to guests when requested, following approved hotel policies and procedures.**
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• Give clear and accurate directions to hotel facilities, rooms and local area attractions.**
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• Understand and be able to train new associates on night audit procedures, if required.**
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• Meet budget by performing within the guidelines.**
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• Participate in the following:
• monthly department meetings
• property M.O.D. Program
• weekly staff meetings
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• Remove safety hazards.**
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• Perform job duties of associates who do not report to work until substitute associate arrives.**
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• Efficiently operate telephone system, answering all incoming calls within 3 rings. **
• Marginal Functions: **
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• Supervise the Night Audit staff in the absence of the Controller.2. Supervise the Reservations Department. **
• Job Knowledge, Skills and other Responsibilities: **
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• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.**
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• Portray leadership and provide guidance to the Front Office staff.**
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• Properly handle guest complaints and/or concerns.**
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• Understand and efficiently operate the computers.Front Desk Supervisor Job Description **
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• Job Knowledge, Skills and other Responsibilities: **
• Page –3-**
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• Sit, stand or walk varying lengths of time, sometimes or long periods.**
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• Use arithmetic to check totals and make change.**
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• Read maps and give clear and accurate directions.**
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• Operate the safelock equipment.**
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• Push and pull bellcart weighing up to fifty (50) pounds.**
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• Possess valid driver’s license and safely drive a shuttle van. Have proof of safe driving record as indicated by a copy of Motor Vehicle Record, as per company’s Risk Management Handbook.**
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• Memorize the hours or operation for the hotel facilities.**
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• Lift and carry approximately fifty (50) pounds.**
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• Know and be able to administer first aid.**
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• Direct evacuations in an emergency.**
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Job Type: Full-time

Pay: $16.00 - $16.25 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location