Front Office Manager

Maintains a high quality of services offered to guests through management of the daily functional areas of Reservations, Guest Registration, Concierge Services, and Guest Accounting.

Job Duties

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Monitors market operations, i.e. cleanliness & merchandising, & inventory, placing orders in a timely manner.
• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
• Reviews the guest credit report, addressing any issues
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Additional duties may be added at any time at the discretion of management.
• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay
• Tips

Application Question(s):

• Do you have management experience?
• What dates are you available to interview?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location:

• One location