Front Office Lead, Tenaya Lodge At Yosemite

The OpportunityDelaware North Parks and Resorts is seeking a Hotel Front Desk Lead to join our team at Tenaya Lodge at Yosemite. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. We look for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world.
Some locations may implement a vaccination requirement in the future if required by federal, state, or local lawResponsibilities

• Leading the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Providing associates with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Coach team members to continuously improve.
• Support leaders in the preparation and issuing of work schedules, deadlines, and duty assignments for office or administrative staff.
• Coordinating with housekeeping department, as needed.
• Hard assign daily arrivals to hotel rooms.
• Check and balance the daily figures, post room, and tax charges on guest accounts.
• Assists daily operations at the front office, providing functional guidance and directions to the team.
• Implements and maintains Delaware North policies and procedures.
• Assists in training staff to keep operations running smoothly.
• Acts in a liaison role to facilitate communication between the team, guests, and management.
• Ensures group blocks are set up properly, key packets with meal tickets are set up and proper billing procedures are followed.
• Performing other duties as assigned.

Qualifications

• Possess basic math skills and computer experience.
• Possess experience in operating a variety of office equipment.
• Good interpersonal communication skills in person and by phone required.
• Must be able to multitask, function in a professional manner under pressure from guests and/or supervisors.
• Possess problem sensitivity; recognize the potential for a problem and apply general rules to solve specific problems for guests.
• Able to maintain confidential guest information and comply with PCI standards.
• Read, write, and speak English clearly so others can understand.
• Must be able to work in a fast-paced working environment and have prior customer service experience.

Physical Requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Who We Are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore. We offer a variety of on-site housing including meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and discounts on lodging and services. For local candidates we offer a commute incentive for all commutes over 50 miles one way.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.