Front Office Coordinator/Receptionist

Job Description

We are currently recruiting for a Front Office Coordinator for a new pain practice in North Phoenix. We are looking for a team player with a positive attitude despite being in a challenging role.

Candidate must have excellent written and spoken communication skills. This position requires excellent organizational and computer skills as well as the ability to keep up with a high-volume practice.

Job responsibilities include but are not limited to:

• Welcome Patients
• Check patient in and out
• Answer incoming calls and respond to message
• Schedule appointments for new and existing patients
• Verify insurance eligibility and benefits
• Discuss and explain copays, and coinsurance, and deductibles
• Collect copays/balances
• Coordinate referrals and obtain surgery authorizations
• Scan, fax and file documents
• Encourage communication between team and patients
• Ensure clinic is ready for patient care
• Responsible for pre-collection of balances and patient balances collections
• Balance all collections daily and prepare reports and deposits
• Follow all policies and procedures
• Oversee and maximize Providers’ schedules
• Oversee and ensure quality of patient care and satisfaction
• Support Provider by making sure his/her time is efficient and streamlined in clinic
• Understand and adhere to HIPAA/OSHA regulations
• Assist with ordering office and medical supplies
• Assist with office inventory
• Handle disruptions to business quickly and with strong communication

Qualified candidates will have following:

• Understanding of medical terminology
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and spoken communication skills
• Practice Management and EMR experience required
• Spanish fluency (preferred)

Job Type: Full-time

Pay: $14.00 - $16.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Terminology: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Typical start time:

• 7AM

Typical end time:

• 4PM

Setting:

• Medical

Ergonomic Workspace:

• Yes

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No