Front Office Coordinator

COMPANY: LifeStance Health

JOB TITLE: Front Office Coordinator

REPORTS TO: Operations Specialist
JOB CLASSIFICATION: Hourly

INTERNAL MAPPING: Location: Administrative

LIFESTANCE OVERVIEW

LifeStance Health is a private equity-backed, behavioral health company focused on providing medically driven, evidenced-based treatment services for adolescents and adults suffering from mental health issues in a variety of settings. LifeStance is backed by TPG Capital and is pursuing an aggressive acquisition and de novo growth strategy to drive expansion.

LifeStance is led by successful healthcare entrepreneurs, who among other things, started and scaled Accelecare Wound Centers, one of the nation’s largest providers of outpatient wound care services. Under their leadership and with the support of two leading private equity firms, LifeStance is acquiring and developing successful behavioral health practices across the United States and, in doing so, working to provide the best mental health care available.

As part of this strategy, LifeStance seeks to identify and recruit ‘up-and-coming’ talent eager to join a growth stage company to work closely with an experienced team dedicated to providing the highest quality of care and compassion to individuals with mental health issues.

ROLE OVERVIEW

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Responsibilities include:

• Greeting and checking-in/out patients in a courteous manner; including going over explanation of benefits, collection of co-payments/deductibles/co-ins, balances etc.
• Provide patients with initial intake paperwork and evaluate paperwork after completion
• Ordering/organizing supplies
• Working with building management to coordinate facilities
• Accept furniture and other office deliveries and sometimes build small furniture
• Coordinate with setup and implementation of janitorial staff
• Help coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and Rescheduling Appointments
• Answering emails and Patient Messages via Patient Portal
• Office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

Required Qualifications:

• High School Diploma or equivalent
• 2 years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Job Type: Full-time

Pay: From $16.00 per hour

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location