Front Of House Lead / Front Of House Manager

ChòpnBl?k is an innovative, West African inspired, food and beverage startup that is quickly building a strong following and has earned acclaim from national media outlets and notable celebrities. We’re a mission-driven concept that started from very humble beginnings in 2018 and are now in growth mode!

We’re expanding our team of culinary creatives as we grow our POST Houston location (401 Franklin St.).

If you’re interested in working in a collaborative, fast-casual culinary startup that’s focused on building a strong team culture, we’d love to consider you!

Website: https://Chopnblok.co

Instagram: @Chopnblok_

Role/ Responsibilities

• Professional brand ambassador for guests
• Able to lead front of house/ guest experience team
• Responsible for growing sales and effectively communicating goals and targets
• Can train, coach, and develop employees in customer service as well as maintain a positive relationship with employees
• Create and enforce employee practices and policies
• Enforce clean, neat, and organized standards
• Able to handle and resolve customer complaints
• Full knowledge of POS system, handheld, comping, voiding, printing receipts, basic troubleshooting, refunds, etc.
• Able to execute an effective opening and closing checklist as well as set up sampling station
• Has a full understanding of 7Shifts app
• Ability to write an effective week to week schedule based on the business needs and utilizes effective templates
• Able to lead front of house with proper staffing and positioning during peak hours
• Has an understanding of all positions in front of house and can work and train positions effectively

Desired Personal Qualities

• Transparent, ethical, and operates with integrity
• Dependable, communicative, and honors commitments
• Goals and Results-oriented; maintains high standards
• Team player
• Maintains a calm professional demeanor at all times
• Ability to positively influence others
• Self-motivated
• Ability to solve problems
• Ability to undertake and complete multiple tasks
• Fully embraces ChòpnBl?k’s mission, vision and values

Desired Qualifications

• Retail/ Sales experience is preferred
• Experience leading and managing teams
• Excellent guest experience and order accuracy skills
• Strong communication and organizational skills
• Ability to manage time effectively
• Seeking growth opportunities
• Interested in West African cuisine and culture
• Available to work flexible hours

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service and Management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location