Front Desk/Night Auditor
- Full-Time
- Effingham, IL
- Holiday Inn Express And Suites Effingham
- Posted 3 years ago – Accepting applications
This is a part-time position that requires you to work two third shifts (11p-7am) a week.
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in the local language - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· Flexibility - night, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
· Strength - sometimes you’ll need to lift, push and pull big objects up to 25lbs. This can involve bending and kneeling
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
COVID-19 considerations:
To keep our staff safe, we've installed clear barriers, provide masks, gloves, and hand sanitizer. We frequently use hospital-grade disinfectants to keep our hotel germ and bacteria-free.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Shift Availability:
- Overnight Shift (Preferred)
Work Location:
- One location
Hours per week:
- 10-19
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
This Job Is:
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- www.hiexpress.com/effinghamil
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place