Front Desk/Guest Service Agent-Hotel Marcel $17.00/hr
- Full-Time
- New Haven, CT
- Chesapeake Hospitality
- Posted 2 years ago – Accepting applications
Job Description
Image: Overview: Are you looking to grow your career while opening and working at the first net-zero energy hotel in the United States? What about working for an employer that respects your knowledge and entrepreneurial spirit yet provides a framework of guidance and support?
Chesapeake Hospitality / The Hotel Marcel, Tapestry Collection by Hilton is seeking a proven Sales Manager. The ideal candidate will be a motivated sales manager with previous full service hotel experience.
The Hotel Marcel, Tapestry Collection by HiltonThe Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building will be sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, electric car charging stations and much more. The hotel is slated to be the first Passive House certified hotel and the first net-zero energy hotel in the United States.
It will have 165 rooms, a full service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.
Chesapeake HospitalityChesapeake Hospitality is a growing, award winning hotel management company with systems and processes in place to support for all our associates. We are currently managing over 30 hotels with IHG, Hilton, Marriott and Wyndham branded hotels as well as a variety of independent hotels. Our culture is guided by our strong values of Honesty, Integrity and Humility which have remained true for more than five decades since the company's founding in 1957.Position Summary: The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Greet and welcome all guests; always maintain a friendly and warm demeanor. Anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Qualifications:
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
Apply to this Job
Chesapeake Hospitality / The Hotel Marcel, Tapestry Collection by Hilton is seeking a proven Sales Manager. The ideal candidate will be a motivated sales manager with previous full service hotel experience.
The Hotel Marcel, Tapestry Collection by HiltonThe Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building will be sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, electric car charging stations and much more. The hotel is slated to be the first Passive House certified hotel and the first net-zero energy hotel in the United States.
It will have 165 rooms, a full service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.
Chesapeake HospitalityChesapeake Hospitality is a growing, award winning hotel management company with systems and processes in place to support for all our associates. We are currently managing over 30 hotels with IHG, Hilton, Marriott and Wyndham branded hotels as well as a variety of independent hotels. Our culture is guided by our strong values of Honesty, Integrity and Humility which have remained true for more than five decades since the company's founding in 1957.Position Summary: The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Greet and welcome all guests; always maintain a friendly and warm demeanor. Anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.Qualifications:
- Prior cash handling experience necessary
- Computer skills required
- High School diploma or equivalent
- Ability to communicate effectively with the public and other Team Members
- Read, write, and speak English fluently
We offer competitive wages and benefits that include:
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
PART-TIME BENEFITS
- 401k retirement plan
- Life Insurance
- Long Term & Short-Term Disability Insurance
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.