Front Desk Support Staff Supervisor

ResponsibilitiesSt. Louis Behavioral Medicine Institute is a large outpatient behavioral health facility located in St. Louis, Missouri. The 70+ providers at the Institute are currently seeing patients virtually due to COVID-19. Support staff at SLBMI are working onsite during this time, but under an abundance of safety precautions given the pandemic. Face-to-face 'in-person' services will resume once it is more safe to do so. In the interim, the duties and responsibilities of the Front Desk Supervisor are both in-person with team members but primarily virtual for patients at this point in time.
The Front Desk Support Staff Supervisor will oversee the Front Desk Support Staff Lead and Front Desk Support Staff in their day-to-day tasks, including:

• orientation and ongoing training of Front Desk Support Staff members,
• recommending departmental policy and procedural changes to Front Desk Support Staff Manager,
• assists in developing and overseeing any departmental performance improvement initiatives, as approved by the Front Desk Support Staff Manager
• initiates, recommends, and implements corrective action and/or performance improvement plans for Front Desk Support Staff, and
• liasions between Front Desk Support Staff and Clinical Providers at the Institute.

This position will also perform the duties of the Front Desk Support Staff. Front Desk Support Staff support the operations for outpatient behavioral health services provided at St. Louis Behavioral Medicine Institute. This position assists with patient scheduling, answering incoming calls, responding to patient inquiries, medical records, and clerical office tasks.
QualificationsEducation: Preferred Bachelor’s Degree in Psychology, Counseling, Social Work, or closely related field.
Experience: Preferred five (5) years’ experience within Behavioral Health and at least one year experience in management.
Other knowledge/skills:

• Familiarity with office machines (e.g. fax, printer, scanner etc.)
• Proficient knowledge of MS Office
• Excellent communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Skills in working independently and implementing time management strategies;
• Ability to demonstrate positive team interactions;
• Proficient in use of email, internet, and phones;
• Ability to communicate effectively verbally and in writing with patients, referral sources, insurance companies, and colleagues;
• Knowledge of office management systems and procedures;
• Knowledge of administrative procedures;
• Attention to detail and accuracy