Front Desk Supervisor

Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.

Overall Responsibility:

The Front Desk Supervisor will be responsible for overseeing and directing front desk operations across the portfolio including resident services (maintenance service requests, package retrieval, building access/security) and administrative support.

The Front Desk Supervisor establishes and implements management plans for improved resident satisfaction and standardizing best practices within the department.

Essential Functions:

• Supervises Front Desk Coordinators. Recruits, trains and develops, sets goals, performs disciplinary activities, and manages Front Desk staff. Conducts employee meetings to ensure team members are aware of company goals, standards, and procedures.
• Coaches and mentors the Front Desk team to deliver prompt and courteous service, with professionalism, integrity,and confidentiality, consistently exceeding industry standards.
• Oversees all Front Desk scheduling to ensure adequate coverage across the Chicago portfolio. Updates monthly 24-hour scheduling via Salesforce.
• Reviews, makes time adjustments and approves Front Desk time off requests, and time card punches via Paycor.
• Acts as on-call back-up to fill any schedule gaps.
• Develops, maintains, and administers emergency key procedures (Handytrac, key box locations, firefighter elevator keys, lock-outs, etc.)
• Assists with entering service requests and ensures they are assigned to the appropriate staff member via Salesforce.
• Facilitates ongoing positive resident relations by trains the Front Desk team on MAC goals for resident satisfaction and resident retention, identify building improvements and ensuring residents are informed of planned building repairs.
• Orders office supplies for the Front Desk team and completes timely purchase orders.
• Performs other related duties and assignments as required.

Required Skills/Experience and Education:

• Bachelor’s Degree in business or other related field preferred.
• Strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.
• Exceptional customer service and follow-through skills.
• Ability to retain composure within an occasionally stressful environment.
• Outgoing personality – enjoys interaction with residents.
• Strong organization skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
• Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
• Strong communication skills, both oral and written.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.