Front Desk Staff

Front Desk Staff:

v 5-25 Hours Per Week

v Saturday is REQUIRED

v In-Season (April-August 15) 15-25 hours

v Off-Season (August 15-March 31) 5-15 hours

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

· Greet customers when they come into the facility

· Communicate effectively with potential and existing customers

· Build relationships with families

· Handle customer complaints gracefully with a win/win outcome

· Report to manager if complaints are unresolved

· Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

· Uphold our Aqua-Tots Swim Schools Core Values

· Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff

· Sell swimming lessons, birthday parties and related swimming merchandise

· Answer phones with the proper Aqua-Tots Swim Schools greeting

· Provide information about our facility, swim programs, and birthday parties

· Give facility tours to new and existing customers

· Register new/existing customers

· Enter absences/schedule makeups

· Prepare new customer Welcome Packets

· Prepare new customer T-shirt, Bag and Aqua-Card

· Process registration fees and tuition payments at time of registration

· Obtain and verify paperwork from new families on the first day of lessons

· Print Class Rolls for current water shift

· Communicate to instructors absences and makeups recorded during current shift

· Maintain Aqua-Cards and Aqua-Card bin

· Fill out Certificates of Completion for all graduates

· Take photos of all graduates with Ollie the Otter

· Perform all duties as outlined on the daily shift checklist

· Prepare cash deposits

· Ensure facility safety and cleanliness

· Opening or closing of facility

· Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location