Front Desk-Scheduler

Front Desk-Scheduler - 24713University Staff Description

University of Colorado | CU Anschutz Medical Campus
School of Medicine, Department of Obstetrics and Gynecology - Maternal Fetal Medicine Practice
Official Title: Administrative Assistant II
Working Title: Front Desk - Scheduler
Position #00794007 – Requisition #24713

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date and boosters are required of all employees starting 1/24/2022. If you are not yet eligible for a booster, you will be required to get the booster within one month of eligibility. Information regarding this requirement, and exemptions can be found at: https://www.cu.edu/vaccine-requirement

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Accommodations may be granted for medical or religious reasons.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The Department of Obstetrics and Gynecology - Maternal Fetal Medicine Practice has an opening for a full-time University Staff (unclassified) Administrative Assistant II (Front Desk – Scheduler) position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Nature of Work:

The Front Desk - Scheduler is responsible for providing outstanding customer service to both physicians and patients in scheduling patient encounters within the Maternal Fetal Medicine Practice. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine patient office. This includes maintaining precise interactions with nurses, physicians, and any other departments, stakeholders, or functions involved in the delivery of patient care services.

The individual in this position will serve as a liaison between the patient and the physician for non-clinical issues- i.e. the Front Desk - Scheduler will not disseminate any clinical information such as diagnosis, test results, post-surgical care instructions, etc. and will be primarily focused on the scheduling of patient appointments and performing administrative support duties. All clinical information will be communicated by a medical assistant or physician and inquires/requests related to such information will be directed appropriately.

Examples of Work Performed:

• Schedule outpatient visits, including data entry into Epic, preparing all necessary documentation within medical record for physician(s) to review, determining if there will be any insurance pre-authorization needed, and mailing information packets to patients as necessary.
• Must understand the relative priority of clinic visits and procedures to be scheduled. This will frequently require working with multiple physician/lab schedules.
• Schedule and/or attend various meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities.
• Obtain referrals and authorizations as necessary for all clinic patient encounters, procedures and surgeries. This will require interactions with insurance companies and a working knowledge of various types of insurance along with CPT and Dx coding.
• Coordinate clinical workload for physicians and nurses to include answering patient phone calls and directing them appropriately.
• Participate in all staff meetings within the Division and contribute to on-going staff projects.
• Preauthorize procedures and genetic testing.
• Procure insurance referrals for clinic.
• Oversee clinic scheduling; schedule follow up appointments as needed.
• Triage new patient referrals (fax and phone); email out new patient information.
• Request Interpreter Services if necessary.
• Process requests for medical records.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Salary and Benefits:

The salary range (or the hiring range) for this position has been established at $35,448 - $39,192.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits.

Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation

Diversity and Equity:

Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Qualifications

Minimum Qualifications:

• Two (2) years of customer service or general administrative experience.

Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Conditions of Employment:

• Primary location will be in the Denver Metro area. Position will be cross trained for scheduling functions at the 3 Denver Metro freestanding MFM clinics.
• Must be willing and able to lift, push and/or pull up to 20 lbs.
• Must be willing and able to lift, push and/or pull up to 20 lbs.

Preferred Qualifications:

• Electronic EMR experience is highly preferred.
• Two (2) years of administrative experience in a health-care setting.
• Experience working in an Obstetrics and Gynecology setting.

Competencies/Knowledge, Skills and Abilities:

• Must demonstrate expertise with various computer programs including all MS Office Suite applications.
• High level of verbal and written communication in conjunction with professional telephone etiquette is essential.
• Must have superior editing and writing abilities suitable for academic standards.
• Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required.
• Must be flexible and capable of handling multiple and shifting priorities.
• The ability to handle sensitive information in a confidential manner is required.
• Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships.
• Broad knowledge of medical practice front office operations and medical terminology is highly preferred.
• Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.
• Ability to assess priorities and rearrange job duties as needed.
• Ability to process credit card payments, handle cash transactions, and general math accuracy as supervised by Practice Manager.
• Ability to make decisions regarding the routing and handling of patient phone calls based on the information shared by the patient. For example, clinical issues cannot be handled by this position and should be directed to the appropriate member of the team, (i.e. Medical Assistants, MDs, billing or administration).
• Ability to handle sensitive patient information and a high level of decision making is required to determine when it is appropriate to share sensitive information and what type of information may be shared.
• Understand and able to explain procedure packages, especially self-pay services.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Special Instructions to Applicants: Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to: Amrita Shetty at Amrita.Shetty@cuanschutz.edu
Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Review of applications will begin immediately and will continue until the position is filled.
Job Category: Administrative Support and Related Primary Location: Denver Department: U0001 - DENVER & ANSCHUTZ MED CAMPUS - 21613 - SOM-OB/GYN MFM GENERAL OPS Schedule: Full-time Posting Date: Feb 9, 2022 Unposting Date: Ongoing Posting Contact Name: Amrita Shetty Posting Contact Email: Amrita.Shetty@cuanschutz.edu Position Number: 00794007